X-SenseReviews of x-sense.com

4.3544 reviews
Home Improvements
1209 Orange St, Wilmington, DE, Delaware

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X-Sense

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About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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X-Sense reviews

544 approved reviews, newest moderated first

Pierre C.
Oct 16, 2026
Compétence, efficacité et amabilité de Ling
Bonne réactivité de la part de Ling qui a très bien géré le problème. Félicitations à Ling et tous mes remerciements. Pierre
Response from X-SenseOct 19, 2026
Cher Pierre, Merci d’avoir pris le temps de partager votre expérience avec nous ! Nous sommes ravis d’apprendre que vous êtes satisfait de notre service. Nous ne manquerons pas de transmettre vos remerciements à Ling. N’hésitez pas à nous contacter si vous avez besoin de quoi que ce soit. Merci pour votre soutien. Cordialement, L’équipe X-Sense
Harry H.
Oct 16, 2026
Support war super schnell und hilfreich!
Support war super schnell und hilfreich!
Response from X-SenseOct 19, 2026
Sehr geehrter Harry H, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen! Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden sind. Bitte zögern Sie nicht, uns zu kontaktieren, falls Sie Unterstützung benötigen. Vielen Dank für Ihre Unterstützung. Mit freundlichen Grüßen, Ihr X-Sense-Team
Bart
Oct 16, 2026
Exceptional support from X-Sense and Kris
I am extremely impressed with the level of support I received from X-Sense. I initially contacted them because I was experiencing problems with push notifications and unexpected logouts from the X-Sense app. After further testing, it turned out that the issue was related to the way I was using X-Sense with Home Assistant and not directly to the X-Sense devices themselves. Despite this, the X-Sense support team treated my case very seriously and spent a lot of time helping me investigate the problem. They were patient, responsive, professional and genuinely interested in finding the cause rather than simply giving me a generic answer. I would especially like to thank Kris for his excellent support, communication and commitment throughout the whole process. His approach completely changed my impression of the situation and showed me that X-Sense really cares about its customers. The sensors themselves work very well, and after this experience I feel even more confident choosing X-Sense products in the future. This is exactly how customer support should work. Highly recommended!
Response from X-SenseOct 19, 2026
Dear Bart, Thank you for taking the time to share your experience with us! Your feedback means a lot to us, and we truly appreciate your patience and trust in X-Sense. We are always here to help if you have any needs. Thank you so much for your time. Best regards, X-Sense Team
Fabio De Z.
Oct 16, 2026
Ho trovato un azienda seria e…
Ho trovato un azienda seria e disponibile a risolvere i problemi che ho avuto....ringrazio Cora per la gentilezza e l'aiuto che mi ha dato
Response from X-SenseOct 19, 2026
Gentile Fabio De Zordi, grazie mille per il tuo gentile riscontro! Siamo molto felici di sapere che sei soddisfatto del nostro servizio. Non esitare a contattarci qualora avessi altre necessità. Ti auguriamo una splendida giornata! Cordiali saluti, il team di X-Sense
P.....
Oct 15, 2026
Toller Kundenservice
Ich habe eine schnelle Antwort erhalten, mir wurden Hinweise zur Problembehebung ausführlich von Judy gesendet. Schnelle Problemlösung. Gute Hilfe. Freundlich. Aufmerksam und Kundenorientiert. Eine toller Kundenservice und gut vertreten von Judy.
Response from X-SenseOct 16, 2026
Lieber Kunde, Vielen herzlichen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Judy Ihnen schnell und kompetent helfen konnte und Sie mit unserem Kundenservice zufrieden sind. Ihr Lob geben wir gerne an Judy weiter. Ihre Zufriedenheit liegt uns sehr am Herzen. Vielen Dank, dass Sie sich für X-Sense entschieden haben! mit freundlichen Grüßen Ihr X-Sense-Team
Linas A.
Oct 15, 2026
Contact with customer service regarding Protect+ Plan documentation.
I have a subscription for Protect+ Plan with X-Sense, and I needed a Monitoring Certificate as evidence for my Homeowners Insurance company to apply for discount. I contacted X-Sense with the request, company rep Shura responded promptly and provided detail instruction where to obtain the certificate document (was available through X-Sence mobile app). High-quality customer service was provided, professional and polite communication.
Response from X-SenseOct 16, 2026
Dear Linas, Thank you for sharing your experience! We're delighted to hear that Shura was able to assist you promptly and guide you through obtaining your Monitoring Certificate. We appreciate your kind words about our team's professionalism and communication. Best regards, X-Sense Team
LEET TV S.
Oct 15, 2026
Customer support is great
When I called customer support tech support the gentleman was very helpful and patient To help me decide on which smoke alarms I needed You have a lot to choose from so it was a hard decision and he helped me out deciding To get the right fit for my home.
Response from X-SenseOct 16, 2026
Dear Customer, Thank you for your kind feedback! We're delighted to hear that our support team was helpful and patient in guiding you through the options. Choosing the right smoke alarms for your home is important, and we're glad we could help you find the best fit. Best regards, X-Sense Team
Mark
Oct 15, 2026
I contacted the company for a replacement base
I contacted the company for a replacement mounting base. i needed a replacement base after contractors threw out the existing one. i reached out to X-Sense customer service, and they offed to send me a replacement device free of charge. wow edit:10/16/26 Judy from Customer Service reached out to offer an updated device!! i am not sure you can top this customer service
Response from X-SenseOct 16, 2026
Dear Mark, Thank you so much for your kind words! We're happy we could help and make the process easier for you. At X-Sense, customer satisfaction is always our priority, and we're glad we could provide a solution. Thank you for choosing X-Sense! Best regards, X-Sense Team

X-SenseReviews of x-sense.com

About X-Sense

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X-SenseReviews of x-sense.com

X-Sense reviews

Compétence, efficacité et amabilité de Ling

Support war super schnell und hilfreich!

Exceptional support from X-Sense and Kris

Ho trovato un azienda seria e…

Toller Kundenservice

Contact with customer service regarding Protect+ Plan documentation.

Customer support is great

I contacted the company for a replacement base

About X-Sense

About these reviews

More in Home Improvements, Delaware

Curtarra

Shukran Islamic Arts

NACS Home Decor

Homecraft

X-Sense reviews

Compétence, efficacité et amabilité de Ling

Support war super schnell und hilfreich!

Exceptional support from X-Sense and Kris

Ho trovato un azienda seria e…

Toller Kundenservice

Contact with customer service regarding Protect+ Plan documentation.

Customer support is great

I contacted the company for a replacement base