X-SenseX-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing544 approved reviews, newest moderated first
jp Q.
Service client efficace. Réponse et remplacement rapide suite à un appareil defecteux.
Response from X-SenseMay 21, 2026
Cher jp quincy, Merci beaucoup pour votre retour positif ! Nous sommes ravis d’apprendre que notre service client a pu vous apporter une solution rapide et satisfaisante. Votre satisfaction est notre priorité, et nous restons à votre disposition si vous avez la moindre question à l’avenir. Merci pour votre temps. L'équipe X-Sense
Peter S.
Nich nur das Produkt, auch der Service ist super! In der LIeferung war 1 von 12 Stück defekt. Ein kurzes email hat genügt und sofort hat sich die Serviceabteilung gemeldet und umgehend einen Ersatz geschickt. Schnell, kundenfreundlich und perfekt! Zu empfehlen!
Response from X-SenseMay 19, 2026
Lieber Peter Schaufler, Vielen Dank für Ihre tolle Rückmeldung! Es freut uns sehr zu hören, dass Sie sowohl mit unseren Produkten als auch mit unserem Kundenservice zufrieden sind. Wir entschuldigen uns nochmals für das defekte Gerät in Ihrer Lieferung und freuen uns, dass wir schnell für Ersatz sorgen konnten. Bei Fragen können Sie sich jederzeit gerne an uns wenden. Mit freundlichen Grüßen, Ihr X-Sense-Team
Kevin W.
Cora did a great job assisting our needs.
Response from X-SenseMay 18, 2026
Dear Kevin, Thank you for leaving your review for our service! We’re very happy to hear that Cora was able to assist you and meet your needs. We’ll be sure to share your appreciation with her. Thank you so much for your patience, and wish you a great day! Best regards, X-Sense Support Team
Anders
Good support from "Shura" asking if I received package.
Response from X-SenseMay 18, 2026
Dear Anders, Thank you for sharing your experience with X-Sense! It is our pleasure to offer service to you. Please feel free to contact us if you have any other needs. Thank you again for your time. Best regards, X-Sense Support Team
Henrik T.
I submitted an issue and was sure that it would just go to some backlog for years but the customer support rep actually meaningfully looked into it and when it turned out that I had hit some edge case they forwarded it to engineering and my issue got resolved in a week. Absolutely wonderful. Thanks Tom!
Response from X-SenseMay 18, 2026
Dear Henrik, Thank you so much for your thoughtful review! We’re truly glad to hear that Tom was able to properly investigate your issue and help get it resolved quickly. Our team always strives to take every customer concern seriously, and it’s wonderful to know your experience reflected that commitment. Thank you again for your support and trust in us! Best regards, X-Sense Support Team
Bene P.
Schnelle Antwort vom Support. Mein Kohlenmonoxidmelder funktionierte nicht richtig, dank Cora konnte ich das Gerät zurücksetzen. Seit dem Tipp funktioniert er wieder. Vielen Dank.
Response from X-SenseMay 18, 2026
Lieber Bene P, Vielen Dank für Ihr freundliches Feedback! Es freut uns sehr zu hören, dass Cora Ihnen helfen konnte und Ihr Kohlenmonoxidmelder jetzt wieder einwandfrei funktioniert. Ihre Zufriedenheit bedeutet uns viel. Sollten Sie künftig weitere Fragen oder Anliegen haben, stehen wir Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen X-Sense Support Team
M. FERAUD G.
Excellence
Response from X-SenseMay 13, 2026
Dear M.FERAUD, Thank you so much for your kind words! We’re thrilled to know you had a great experience with X-Sense. Please feel free to contact us anytime if you need help in the future. Best regards, X-Sense Team
Mario M.
I had a very complicated shipping situation where my order took an unplanned detour to Puerto Rico and was delayed for nearly two months. I want to specifically thank Shura for the help throughout this process. While email responses were sometimes a bit delayed — likely due to high inquiry volume — Shura was professional, reasonable, and stayed with me until a fair resolution was reached. When the original package finally surfaced alongside a replacement shipment in Panama, Shura worked with me to find a practical solution that avoided expensive international return shipping. It's refreshing to deal with a company that values honesty and finds common-sense resolutions. My home is now fully protected with X-Sense alarms, and I'm very happy with the final outcome!
Response from X-SenseMay 9, 2026
Dear Mario, Thank you so much for taking the time to share your experience with us. We truly appreciate your patience and understanding throughout such a complex shipping situation. We’re especially glad to hear that Shura was able to support you professionally and work with you toward a fair and practical resolution. We also appreciate your understanding regarding the response times during periods of high inquiry volume. Please rest assured that we are continuously working to improve our response efficiency. If you ever need any further assistance, please don’t hesitate to reach out. Warm regards, X-Sense Team
