Ed
Customer care cares
I purchased 6 interconnected alarms after dealing with a recall. I noticed a few days after doing this the same was on sale. I contacted the company and Shura the rep contacted me the next day and said they would refund the difference. Her quick response and positive outcome for me was most helpful. She and x-sense should be commended for their customer care.
Response from X-SenseMay 9, 2026
Dear Ed, Thank you so much for your kind feedback! We’re really glad to hear that Shura was able to assist you quickly and make things right with the price adjustment. At X-Sense, we always strive to provide responsive and customer-focused support, so it’s great to know that your experience reflected that. We’ll be sure to pass your appreciation along to Shura—she’ll be delighted to hear it! If you ever need any further assistance, please don’t hesitate to reach out. Warm regards, X-Sense Support Team