X-SenseX-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Uli.S.
Schneller und fachlich ausgezeichnete Support bei Problemen beziehungsweise deren Lösungen.
Response from X-SenseMay 25, 2026
Lieber Uli.S, Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie mit unserem schnellen und professionellen Support zufrieden sind. Ihre Anerkennung bedeutet unserem Team sehr viel. Wir wünschen Ihnen weiterhin alles Gute und stehen Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen X-Sense Support Team
Greg
I experienced a problem with the mailbox sensor of our X-Sense Smart Mailbox Alarm. It was reported to X-Sense. They returned my email within a few days with suggestions on how to resolve the issue. I made the changes only to have the issue return. Poor batteries appeared to be the problem. X-Sense was advised and offered reparations which I declined as I was so pleased with their support. LIng, in particular, was most helpful throughout the process. Many companies could learn lessons from X-Sense on product support and customer communications. They far exceeded my expectations.
Response from X-SenseMay 22, 2026
Dear Greg, Thank you so much for taking the time to share such detailed feedback. We’re sorry for the inconvenience caused by the mailbox sensor issue, but we’re very glad that our team was able to assist you throughout the process. Providing reliable support and clear communication is always our goal, so it’s incredibly rewarding to know we exceeded your expectations. Thank you again for your trust and support of X-Sense! X-Sense Team
Kern
Appareil défectueux au bout de deux ans Pris contact avec kris du service client Renvoi immédiat d’un nouvel appareil dans les meilleurs délais
Response from X-SenseMay 22, 2026
Cher Kern, Merci beaucoup pour votre retour. Nous sommes désolés d’apprendre que l’appareil est devenu défectueux après deux ans d’utilisation, mais nous sommes heureux que Kris ait pu vous apporter une solution rapide. Votre satisfaction reste notre priorité, et nous vous remercions sincèrement pour votre confiance et votre compréhension. Équipe X-Sense
Alexander H.
Quick support and resolution of an error on the website. Product ordered and shipped in great time!
Response from X-SenseMay 22, 2026
Dear Alexander, Thank you for your kind feedback! We’re glad to hear that our support team was able to quickly resolve the website issue and that your order arrived promptly. We truly appreciate your support and hope you enjoy your product! Please feel free to contact us anytime if you need further assistance. Thank you so much for your time. X-Sense Team
Brian
Quick response. Answered all my questions. Friendly and polite. Thank you!!
Response from X-SenseMay 21, 2026
Dear Brian, Thank you so much for your kind words! We’re very happy to hear that our team was able to respond quickly and answer all of your questions clearly. Providing friendly and helpful support is always our goal, and your feedback truly means a lot to us. Thank you again for your support! X-Sense Team
S. W.
Product arrived quickly. They were very responsive to my inquires/request. Thanks.
Response from X-SenseMay 21, 2026
Dear S. Walkabout, Thank you for your kind feedback! We’re glad to hear that your order arrived quickly and that our team was able to respond promptly to your inquiries and requests. Your support means a lot to us, and we’re always here if you need any assistance in the future. Thank you for your support. X-Sense Team
Zladdi
Das System hatte ein paar kleine, unbedenkliche Fehler aufgewiesen, die vom Kundensupport zur vollsten Zufriedenheit korrigiert wurden, der Kontakt war stets freundlich und zügig. Das ist wahrer Kundenservice. Vielen herzlichen Dank, am liebsten 10 Punkte.
Response from X-SenseMay 21, 2026
Lieber Zladdi, Vielen herzlichen Dank für Ihre wunderbare Rückmeldung! Es freut uns sehr zu hören, dass unser Kundenservice die kleinen Probleme zu Ihrer vollsten Zufriedenheit lösen konnte und Sie mit unserem Support so zufrieden waren. Wir werden auch weiterhin unser Bestes geben, um Ihnen den bestmöglichen Service zu bieten. Vielen Dank für Ihr Vertrauen und Ihre Unterstützung! X-Sense-Team
Linda
This product makes so much sense! No more chirping in the middle of the night. I’m expecting not to need to change batteries for 10 years! Cora let me know my package had been delivered to my mail room, which I appreciated. This is my second batch of these detectors for my vacation home, which will eliminate my worry about chirping when nobody is there for long periods of time.
Response from X-SenseMay 21, 2026
Dear Linda, Thank you so much for your wonderful feedback and continued support! We’re delighted to hear that the 10-year sealed battery design gives you greater peace of mind. We’re also happy to know that Cora’s delivery update was helpful. Your trust in choosing a second batch of detectors truly means a lot to us. If you ever need any assistance in the future, please feel free to reach out anytime! Thank you for your time. X-Sense Team
