X-SenseReviews of x-sense.com

4.3544 reviews
Home Improvements
1209 Orange St, Wilmington, DE, Delaware

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X-Sense

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About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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X-Sense reviews

544 approved reviews, newest moderated first

R. H.
Jun 23, 2026
X-Sense Makes Good On Defective Unit
Edited Update: X-sense has subsequently replaced the defective unit and apologized for their earlier reply. So good customer service on a problem.
Response from X-SenseJun 25, 2026
Dear R. Hock, Thank you for taking the time to update your review. We apologize again for the issue with the defective unit and appreciate the opportunity to resolve it for you. Thank you for your patience, understanding, and support of X-Sense. If you ever need assistance in the future, we're always here to help. Best regards, X-Sense Team
Joe M.
Jun 22, 2026
X-Sense responded to my inquiry hours…
X-Sense responded to my inquiry hours after I sent it; on Sunday, on Father's Day! They are professional, informative, and empathetic by not only their quick response but the depth they went into explaining my questions. Great customer service!
Response from X-SenseJun 23, 2026
Dear Joe, Thank you for your wonderful review! We're thrilled to know that our team could assist you quickly and provide clear, detailed answers to your questions. Delivering helpful and reliable support is something we take great pride in, and your feedback truly encourages us. We sincerely appreciate your trust in X-Sense and look forward to serving you whenever you need us. Best regards, X-Sense Team
Jared S.
Jun 20, 2026
Support at X-Sense responded quickly to resolve my issue.
The support team at X-Sense responded quickly and suggested a generous resolution to an unintended timing and pricing issue, so I was thankful for their help.
Response from X-SenseJun 23, 2026
Dear Jared, Thank you for your kind review. We're pleased that our support team was able to assist you promptly and provide a satisfactory resolution. Customer satisfaction is very important to us, and it's wonderful to know that our efforts made a positive difference to your experience. Thank you for choosing X-Sense. We appreciate your support and look forward to serving you again in the future. Best regards, X-Sense Team
Jen
Jun 18, 2026
X-Sense Stole Our Money
We're an electrical contractor who ordered smoke alarms from X-Sense in January. The product was returned due to us no longer needing them on a project. We returned the product and followed all of the refund policy provisions exactly as outlined. It has been over 4 months and we have not received our full refund which is rightfully entitled to us. It's impossible to get a hold of anyone and every time we've emailed we receive an auto-reply that they are on vacation. There is also no phone number listed to call and speak to a real human. We are rightfully upset with this company and we will never order from them again. We urge anyone looking at their product to think again as we've experienced nothing but headaches, poor customer service and theft.
Response from X-SenseJun 23, 2026
Dear Jen, We sincerely apologize for the frustration and inconvenience this situation has caused. After reviewing your case, we can confirm that your refund has already been processed. We have also sent an email with the relevant refund details and updates. If you have any questions, please do not hesitate to contact us directly. Thank you for your time. Best regards, X-Sense Team
Graham A.
Jun 18, 2026
Great warranty support
I bought a range of wifi sensors and hub from X sense to provide integrated protection for my home. After some months one of the sensors was showing as faulty in the App. I contacted X-Sense for support and they were great. The unit was still in warranty and after some straightforward tests they sent me a replacement straight away which is now installed and working. I am very happy with the support I have received.
Response from X-SenseJun 22, 2026
Dear Graham Attwood, Thank you for taking the time to share your experience with X-Sense. We're delighted to hear that your Wi-Fi sensor system is helping to protect your home and that our support team was able to assist you promptly when one of the sensors developed a fault. Please feel free to contact us if you have any other needs. Best regards, X-Sense Team
dede D.
Jun 18, 2026
Parfait
Parfait. Je suis agreablement surpris par le service client qui a toujoirs repondu a mes mails dans un delai rapide et aussi par la qualite des reponses apportees. Merci!
Response from X-SenseJun 22, 2026
Chère Dede Dede, Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que notre service client a répondu à vos attentes, tant par sa réactivité que par la qualité des réponses apportées. Votre satisfaction est notre priorité, et vos encouragements sont une véritable motivation pour toute notre équipe. Merci encore pour votre confiance et votre soutien. Cordialement, L'équipe X-Sense
Bob W.
Jun 16, 2026
Smooth Process All the Way
Ordering was very easy. Website was clear about choices. Items arrived in about a week with no issues or defects.Installation was easy per their directions. I ordered one to many detectors and Cora was a great help in creating a smooth return. I would recommend X-Sense when looking for detectors/sensors for the home.
Response from X-SenseJun 18, 2026
Dear Bob, Thank you for your wonderful review! We're glad to hear that your ordering, delivery, and installation experience went smoothly. We're also happy that Cora was able to assist you with your return and make the process easy. Thank you for your recommendation and for choosing X-Sense. We truly appreciate your support! Best regards, X-Sense Team
Rodger B.
Jun 16, 2026
Company was awesome at replacing two units that were under war
I had two smoke detectors that both failed, they were from the same batch, and no questions asked the company placed them with newer units, a more modern and hiring unit to be honest. Great company will buy again.
Response from X-SenseJun 18, 2026
Dear Rodger Bright, Thank you for your kind review! We're pleased that our team was able to provide a quick and satisfactory solution. We truly appreciate your understanding and are delighted to hear that you're happy with the replacement units. We look forward to serving you again in the future! Best regards, X-Sense Team

X-SenseReviews of x-sense.com

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Support at X-Sense responded quickly to resolve my issue.

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Smooth Process All the Way

Company was awesome at replacing two units that were under war

About X-Sense

About these reviews

More in Home Improvements, Delaware

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Shukran Islamic Arts

NACS Home Decor

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X-Sense reviews

X-Sense Makes Good On Defective Unit

X-Sense responded to my inquiry hours…

Support at X-Sense responded quickly to resolve my issue.

X-Sense Stole Our Money

Great warranty support

Parfait

Smooth Process All the Way

Company was awesome at replacing two units that were under war