X-SenseX-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Filippo F.
Tempestiva e precisa risposta dell'assistenza clienti
Response from X-SenseSep 3, 2026
Gentile Filippo Farina, Grazie mille per il suo gentile feedback! Siamo lieti di sapere che ha apprezzato la rapidità e la precisione del nostro servizio clienti. La soddisfazione dei nostri clienti è sempre la nostra priorità. Saremo sempre a sua disposizione per qualsiasi necessità futura! Cordiali saluti, Il team X-Sense
Mi M.
Le SAV (Tom) a répondu positivement à ma demande en remplaçant mon détecteur de fumée qui avait quelques dysfonctionnements. (Coupures intempestives).
Response from X-SenseSep 2, 2026
Cher Mi Maurice, Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que Tom a pu vous aider et apporter une solution satisfaisante en remplaçant votre détecteur de fumée. Votre satisfaction est très importante pour nous, et nous ne manquerons pas de transmettre vos aimables commentaires à Tom. Merci encore pour votre confiance et votre soutien à X-Sense ! Bien cordialement, L'équipe X-Sense
Hans-Peter K.
Gigi made it very well !!! thank you
Response from X-SenseSep 1, 2026
Dear Hans-Peter Koch, Thank you very much for your kind feedback! We’re delighted to hear that you’re satisfied with our service. Please feel free to contact us if you have any other needs. Wish you a great day! Best regards, X-Sense Team
Sue W.
I had an issue with a smoke alarm purchased over a year ago. I contacted X-Sense and they responded quickly, replaced the unit and followed up with me when I had issues with the USPS when I tried to return the defective unit to X-Sense for analysis. This is a great company with excellent products and even greater customer service!
Response from X-SenseAug 31, 2026
Dear Sue, Thank you so much for taking the time to share your experience! We’re truly sorry that you encountered an issue with your smoke alarm, but we’re very glad that our team was able to assist you quickly and provide a replacement. Please feel free to contact us if you have any needs. Thank you again for choosing X-Sense and for your trust and support! Best regards, X-Sense Team
Christopher W.
X-Sense is a remarkable product. The quality and price is great. I've been using the mailbox sensor for years until the postman knocked it off and lost it. I contacted X-Sense and Shura directed me on how to order a new transmitter. I've purchased mailbox alarms/chimes for other companies but, X-Sense far superior in quality of construction, durability, and customer service.
Response from X-SenseAug 28, 2026
Dear Christopher Walker, Thank you so much for your wonderful review and for choosing X-Sense over the years! We’re sorry to hear that your previous transmitter was unfortunately knocked off and lost, but we’re very glad that Shura was able to assist you and guide you through ordering a replacement. Thank you again for your continued trust and support of X-Sense! Best regards, X-Sense Team
Ingrid F.
Highly recommended: Great customer service, prompt delivery, excellent technical support from Cora. Thank you!
Response from X-SenseAug 28, 2026
Dear Ingrid F, Thank you so much for your kind words! We’re thrilled to know you had a great experience with our service. Your feedback means a lot to us, and we’ll gladly share it with Cora. Please feel free to contact us anytime if you need help in the future. Best regards, X-Sense Team
MOURLIN M.
Rapidité et clareté des réponses aux questions posées. Service client réactif et professionnel.
Response from X-SenseAug 27, 2026
Cher Marc Moulin, Merci beaucoup pour votre avis positif ! Nous sommes heureux de savoir que vous avez apprécié la réactivité, la clarté de nos réponses et le professionnalisme de notre équipe. Votre satisfaction nous encourage à continuer d’améliorer notre service chaque jour. Merci pour votre confiance envers X-Sense ! L’équipe X-Sense
customer
I needed assistance, in setting up my X-Sense Smart Mailbox Alarm. I called two times with two different problems and was given great service in resolving my problems. Cora helped me with the final push that got the system up and running. Thank you all. Dan
Response from X-SenseAug 27, 2026
Dear Dan, Thank you for your wonderful feedback! We’re so glad to hear that our support team was able to help you set up your X-Sense Smart Mailbox Alarm and solve the issues you encountered. We’ll definitely share your appreciation with Cora — she’ll be thrilled to know she helped make your experience a positive one. Thank you for choosing X-Sense and for your kind support. We’re always here whenever you need us! Best regards, X-Sense Team
