Andreas S.
Great service - good will part replacement
I bought a set of X-SENSE smoke detectors this year, and they have been working perfectly so far. When I dropped one of the detectors and it stopped working properly, I contacted customer service. Not only did they respond immediately, but—even though the damage was my own fault—they sent me a new detector free of charge as a gesture of goodwill. Great service!
Response from X-SenseSep 10, 2026
Dear Andreas Schlese, Thank you so much for your wonderful feedback! We’re delighted to hear that your X-SENSE smoke detectors have been working perfectly and that our customer service team was able to assist you quickly. Thank you for choosing X-SENSE and for your trust and support! Best regards, X-Sense Team