WyzeReviews of wyze.com

I had a Wise exterior camera that had a battery failure from day one. They ran me through many many steps to try and correct it over the course of almost a year to no avail. After all this, it became near impossible to get a replacement camera. I have had so many contacts with Wyze, and still do not have a replacement camera. Unbelievable ordeal for a very expensive camera.

I am so frustrated! I paid for a 1 year subscription on April 14,2022. The only way I could get my 2 cameras to work last night was to pay double my original amount. That’s only 6 months of service. I called customer service and it was awful. I was told they can’t help me. I asked to speak with a manager and they said there wasn’t one available. They said I should appeal the charge on Apple. Customer service is horrible at best.

DO NOT BUY Horrible, Do not use! They signed me up or services that i knew nothing about and when i tried to call and cancel i the call center person and i couldnt understand each other because they barely spoke english. I asked to speak with a supervisor, they sze aid one wasnt available. I told them i wanted to know what they were charging me. He couldnt tell me. I told them i'd wait for a supervisor. So far i've been waiting for 1 hour and 37 minutes. With the call center kid coming back on the phone every 10 minutes saying the same line over and over "we can take this conversation to email and we can help you for sure!". I told them i'll wait on hold. So i'll be here until i find out what WYZE is charging me. So anyone thinking about purchasing the wyse products, realize, this is what you will go through. When all was said and done i waitd 2 hrs and 9 min. Afterward WYZE ontacted me to write a review for their service. I wrote this exact review, they then told me they can publish it.

I too am having the same issues with their AI and I sadly have 9 Wyze V3 cameras. All were working perfectly until about 3 weeks ago. Caused by an update? I tried speaking with a CS rep ... but she was no help. She suggested I send in a few logs. I did ... crickets for the last two weeks. Not sure what's going on with Wyze, but I have been a loyal customer for the last five or so years, but I am extremely disappointed in their lack of communication and service. They seem to want to sell your there products but don't appear to care after the sale is done.

This is by far the worst company I have dealt with. They wouldn’t address my concern, escalate to a supervisor, and they rejected my negative review on their website. They have $100 worth of my cameras that I ordered almost a month ago. Support said 2-4 more weeks this last time. My order was supposed to be escalated per the first rep, but turns out that doesn’t happen there is no escalation. They just say stuff to make you feel good. Then won’t answer questions when you call them on it. I asked multiple times to specifically get a supervisor and they ignored it. Bottom line I can not recommend this company anymore I have over 10 of their products which are decent but after how I was treated I can not in good faith direct people to their products anymore.

Terrible support. Now with the pro model they make you buy their software subscription. If you don't it will not record to the chip.

I have 2 other wyze cameras older they work just fine. I wanted a camera for the outside so last month I purchased one amd couldn't get it to connect call support and they said it was defective. Gave them everything they needed took pics of everything emailed them everything that way they can replace it. Haha yeah no they emailed me a $20 gift card to go towards another camera. The camera I bought was alot more them $20. Against my better judgment I bought another one this time through there website. This was yesterday and today it was delivered and yet again I had to call and go through this all over again. Guess what? Yup this was also defective. The representative thought I was lying that I bought it from them. Though I sent proof of my bank statement amd confirmation email. Calling BBB Monday. Don't waste your money on these junk cameras.

I've had the full Wyze monitoring system (hub, sensors, cameras, etc.) for over a year, and it's been a very frustrating experience. TL;DR: go with another service. This one is pretty poor. Let me itemize the good and the bad. Good: - It's cheap. Both the gizmos and the annual fee for the monitoring service - When it works, it works just fine. A sensor is triggered, the alarm goes off, you get a call from the monitoring company to check in on you. Pretty standard - The cameras also work alright. They're far from great but they do the job Bad: - The monitoring hub goes offline regularly, which is a terrible thing for an alarm system - There are regular downtimes in the service. Also a terrible thing for an alarm system - The loudness of the alarm is laughably low. This pretty much renders the whole system pointless. If someone breaks in, the alarm is supposed to wake everyone up (if it's at night) and scare away the intruders. We have literally slept through the alarm two doors away. There is no way to increase the decibels or to connect a Bluetooth speaker to get more meaningful output. It's dumbfounding - The monitoring hub glitches out from time to time, forcing you to factory-reset the device and manually reconnect every single sensor in the house back to the hub. I've had to do this 3-4 times in a year and it's really frustrating - The rules in the app have been awfully buggy since day 1. For instance, a rule can be something like: don't trigger the motion sensor in the family room from 5am to 10pm. Broken and consistently unreliable - Customer services is a crapshoot. People are friendly alright, but they've been positively useless every time I needed to talk to them - The monitoring service from the Noonlight is kind of stupid. If the alarm goes off in the middle of the night, they call you and ask you if everything is OK. If you say yes, they wish you a good night and move on. The problem is that they're supposed to ask you for a safe word, in case someone is forcing you to say that everything is OK when it's not, but they just don't ask you for the safe word. That damn safe word was one of the reasons why I chose Wyze over other companies... The problem with Wyze is that it's not a security or camera company. It's a "whatever tech" company, meaning that they make vacuum cleaners, ear buds, security systems, light bulbs, watches, toys, etc. They're so aggressively diversified that they're understandably not focused on developing a top-notch security system. I regret this purchase and I do intend to upgrade to a more legit service, like SimpliSafe or Ring.