Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Appliances & Electronics · Bellevue, Washington
Excellent
Appliances & Electronics · Seattle, Washington
Excellent
Appliances & Electronics · Bellingham, Washington
Excellent
Appliances & Electronics · Anacortes, Washington
Excellent
693 approved reviews, newest moderated first
Wendy T.
I bought 3 wireless cameras, 3 solar chargers, paid for the "Cam Plus service" for years. I have had nothing but trouble with the service. Customer service is awful. Apologizing and never fixing the issue. I have cancelled the service. But I have wasted all the money, because I give up on the aggravation. Hours and hours of second chances. BUYER BEWARE!!
Samantha
My camera got hacked so I reached out to Wyze security and customer service. They’ve been responding now more months saying “they’re working on it and will update me when they have more information” and have not helped with reviewing my logs (like they promise to in the case of a security breach) or provided any helpful information about the hack. When I push them they start to get disrespectful and still offer nothing useful. I will never buy a Wyze product again.
sioux falls B.
Bought 2 Wyze plugs in 2020. Not able to use both plugs at the same time. Have contacted Wyze 2 times. They have not corrected nor know how to correct the problems with these plugs. Have Feit smart plugs that work perfectly.
Joslyn B.
I give no star! Customer service were useless/IDI0TZ! I asked for a supervisor and they have no one present. I asked to cancel since to they did not ship or process and I was told I have to hang up before they can transfer the cancellation ticket then I might received an email about it? Seriously? Seriously this company should be investigated for stealing customers money! DO NOT BUY PRODUCTS FROM THIS COMPANY! EVER! I had to use the inappropriate word that's how bad my experience with this company!
Grace C.
Would give zero stars if possible. Wyze did not make it very obvious on any of their Black Friday promos that ALL orders that day would not be refundable, no matter if it was actually on sale or not. The fine print I read afterwards actually said only the deals would not be returnable but said nothing about all orders. The customer service is terrible at making any exceptions. They couldn't even change the items I didn't want only a couple hours after ordering even though it shipped 4 days later. I have many Wyze products but this is the final straw. The product is cheap because they don't strive to provide good after purchase support and don't care about satisfaction guaranty. Trying to reason with their customer service reps was by far one of the worst online buying experiences I've ever had. I swear they did not actually say on any of the product pages, definitely not the checkout page or email promo I received, that these orders on Black Friday wouldn't be returnable. Liars and cheats. Don't give them any of your business.
shayne H.
The worst company EVER!!!!! DO NOT BUY THIS PRODUCT!!!!! They will not help with issues, can’t understand the foreign people that answer the phone then they put you on hold and never return!!! STAY FAR FAR AWAY and don’t waste your money!!
Christine
Horrible customer service and troubleshooting
paul
Accidentally placed an order , and tried to cancel! the site said you have 2 hours to cancel, so I tried, Nope they would not cancel, They were happy to charge my card $134.17 Tried to call and escalate the problem they told me no, Worst Customer Service I have ever seen, Stay away from these mother F$%$kers!!!!!!!