WyzeReviews of wyze.com

Wyze advertises that if you are a prime member, you get free shipping via Amazon. This is not the case. It gets shipped from a foreign country in 5 to 10 days. You do get free shipping but that is it. You will even receive an email showing a delivery date two days out using the Amazon logo. When you call customer support to find out the tracking number and why the package is late, they recite the shipping policy of 5 to 10 days to process and another 5 to 10 to deliver. This practice and very deceiving. Order straight from Amazon if you even choose to use a deceptive company like this.

Bought Wyze X weighing scales on 2nd October on Amazon.ie. Didn't know it was coming from USA. it didn't arrive till 21st October. No response from Wyze who use APC for deliveries. APC Deliveries do not deliver abroad until they have a huge container of parcels. And their Tracking is abysmal. Impossible to contact them. There are several 1-star complaints about them. The Wyze app is abysmal as well. There are several different Wyze apps. So I had to go to Google AI to find the proper one. The scales itself is totally off on measuring BMI. Of course impossible to speak to anybody at Wyze about this. I'm going to return this weighing scales.

Horrendous is the only word I can use to describe custer service. The first woman had an accent I could not understand. How about taking our taxed income o buy their products then send out jobs to countries that expect us to decipher what the hech they are saying. I asked her to repeat and she hung up. Second woman after 40 minutes and explaining at least 4 times ( same accent) I am desperate for this piece of junk to work) I explained as an engineer all that was done and still cannot connect to internet. She responded " let us try last time to trouble shoot ( I am now pissed) She had zero listening skills. Waited half hour without her ever coming back to let me know if I should hold indefintely

I can truly tell you never have I experience worse level of customer service. Shame on this company taking my hard earned money that I pay taxes on to send jobs to another country where I'm treated like a piece of garbage It is impossible to imagine that those jobs could not be given to any American even with six brain cells I refuse to support any company that ships or jobs out of this country when we have unemployment here and people struggling The audacity of this company to demand that not only can I provide proof of purchase but I must remove this device snap a picture of the back to send the MAC address NOT HAPPENING You are assuming that when you make this demand each person is able-bodied and can reach his device to access the impossible absurdity just not a picture of the MAC address. You're assuming no one is handicapped, has limited mobility, maybe wheelchair bound in addition to having to pay someone to remove this device to access the information you demand You're being cheap you're being offensive,, to being rude, insensitive to make such a demand I am fighting a formal complaint with the FCC, FTC, CFPB and offices of attorney general in my state and yours I'm also filing a formal company but Amazon and Best buy to stop carrying your products You sell a sub quality item and that is very evident in Reddit trust pilot and other areas of the internet and in addition you send her a job to another country and you expected we must adapt to understanding them. You expect a disabled person to pay someone to access the MAC address on this device I will now dedicate endless amounts of energy in addition to the one hour plus of my time talking to people little to no knowledge whatsoever to support your product because you're probably paying them $2 an hour Greed has consequences. I'm outrage I'm filing the Americans with disabilities make them aware that anyone purchasing your product in order for them to receive it warranty replacement or as you offer a credit which means we're stuck with buying your garbage over and over I would rather throw it in the trash If you think that these reviews do not matter you better start reading them Consumers in America must understand they will not work hard for our money pay taxes on it for you to send those jobs to other countries when we need those jobs here Charity begins at home that concept seems lost on you I made it very clear to your representative today that I have access to the Mac information on principal I refuse to comply with your absurdity and your insensitivity to those with disabilities This is your way of driving a vast majority of the population from benefiting for refund or replacement of your garbage product Your successfully made it difficult next impossible for compliance Shame on you. Shame on you Wake up and realize consumers are very savvy our words carry our opinions matter You keep your product and your foreign employees I'm buying products from other companies and I will strongly advocate with vigor that no one buy your product Show quoted text

Not helpful at all. I informed the chatbot of an address error less than 5 minutes after placing an order. Wyze customer service is on a 3 hour time zone difference. Even though I alerted them and then called, they obviously outsource everything at Wyze and even though I asked for a Manager, they instructed me to contact the shipper, even though they don't identify them. Obviously everything is outsourced at Wyze

My Wyze lock and gateway worked fine, sat unused for a while, and then the gateway simply wouldn't reconnect. I spent days troubleshooting. An identical unit works perfectly, so this one likely just needed a fix or update it never got. Wyze's answer? It's past warranty, so no replacement — just a $10 credit, toward a part that's out of stock anyway. A device that worked, died, can't be fixed, can't be replaced, and a company that won't stand behind it. Cheap to buy, but you're one dead device away from a shrug from support. I won't build my home around Wyze, and I wouldn't recommend you do either.

The cameras take forever to connect. If there is an active thief. All your stuff will be gone by the time it loads up. I was a loyal customer since the beginning. Once a great company and now unworthy of my trust. Cheap camera yes, but I'd rather pay more for something that doesn't limit how i can view cameras. The latest I got notification was 10 minutes later majority of times

⭐ 1 Star — Extremely Disappointed With Wyze Security Cameras EDITED POST AFTER REPLY FROM WYZE: I have already worked with Wyze Support and followed the troubleshooting steps I was given. Unfortunately, those steps have **not resolved the problems**. I continue to experience excessive loading times, lag, app crashes, and missed recordings across my cameras. The most serious issue is that **two of my Wyze cameras failed to capture a shooting that occurred behind my house**. I purchased **seven Wyze cameras** and paid for the full-service subscription because I expected a reliable security system. At this point, I have **no confidence that these cameras will record when an important event actually happens**. Please understand that directing me back to support and asking me to repeat troubleshooting steps is **not a resolution**. I need Wyze to address the underlying reliability problem and provide a meaningful solution. This is a security system. Missing a critical security event is not a minor inconvenience—it is a serious failure of the product’s intended purpose. I expect Wyze to take this matter seriously and explain what it is prepared to do to make this right. ORIGINAL POST: I purchased **7 Wyze cameras** expecting a reliable security camera system. Unfortunately, I have been extremely disappointed with my purchase. The cameras and Wyze app take **far too long to load**. By the time I open the app and the cameras finally connect, I have often already missed the event I was trying to see. This defeats the purpose of having security cameras. What really concerned me was an actual **shooting that occurred behind my house**. Two of my Wyze cameras did not capture the incident. I purchased these cameras specifically to help monitor and protect my property, so having cameras fail to capture an important event is extremely frustrating. I was also paying for **Wyze's full service/subscription**, so I expected significantly better performance and reliability. I now have **7 Wyze cameras that I don't feel I can depend on when something important happens**. The slow loading, missed events, and unreliable recording have made me seriously question whether I should continue using Wyze. I would like Wyze to explain why the cameras take so long to load and why important events are sometimes not captured. At this point, I would also like to know what options Wyze can offer regarding a **refund, replacement, or other resolution**. I would strongly recommend that potential customers research these reliability issues before investing in multiple Wyze cameras and subscriptions.