WyzeReviews of wyze.com

It was confusing. Because of the situation with Google play. I went from 2 cameras to 3 cameras. Then since they couldn't cancel gooogles BS. I went from 2 cameras to 1 camera. Now one of my cameras isn't working. And my bank got Google to cancel and refund the extra camera because wyze said they couldn't do anything. After being with Wyze since 2022 I feel let down. Everyone wants us to switch to AI but I'm against AI. So I took a loss.

I love my Wyze cameras! I have about 15yrs. I love them so much that I convinced my boss to add them to the business and his home as well as many other friends and family. But unfortunately this is probably the last time I will make a purchase from them. While trying to place an order I found the task nearly impossible. literally every 5 seconds an AI chat would pop up, I repeatedly instructed it to stop and it would reply that it would but as soon as I resumed browsing another pop up would come through that blocked the screen. I ended up having to close the web browser and use the app. Bc making the purchase & even just browsing was an impossible task ! I did consider just going to a different company but since I was doing this at my boss's request I felt I needed to follow his instructions so even though it took me 10 times longer than was actually necessary I did make the purchase but it will be the last time. Having a chat box pop up so often is ridiculous and made shopping nearly impossible. I'm sure I'm not the only customer who has had this issue so before coming here I wanted to reach out to Wyze directly and give them the opportunity to correct the issue. However the only option for contacting them was through the same AI chat that I was complaining about. It's just so ridiculous! I have always raved about Wyze to my family and friends and I do hope they take immediate action to correct this problem and provide a customer service email instead of a dectivero robot chat. AI is great in theory but In practice it is absolutely terrible and will be our downfall! So my honest review of wyze- great products, easy to use and install but good luck making a purchase and plan for it to take quite a while. It will NOT be Quick process! If someone from Wyze reads this PLEASE make the necessary changes so that your company does not go under. I've been a very loyal company for many many years but even I would have shopped somewhere different if I'd had the option.

I like the way you guys started. I took your equipment & services back in 2022. Since then truly speaking the equipment & services are not to the par. I am still continuing your services of monitoring but the quality of equipment is substantially sub par. Thanks

Updared review: Oct 4, 2026. Wyze issued a store credit, but I had to purchase three more cameras. Not a huge fan of having to use SD cards because the playback can be challenging. I originally gave them a one star but because they issued a store credit that was at least a little help. Honestly they're fairly decent cameras for the price but they will break down after a couple of years and you'll find yourself replacing them. If they would just allow them to last a little longer and not charge so much for the subscription, then they would definitely be worth it. Aug 2026: Considering I've tried to resolve 3 issues for a month now and it's still not resolved, you may not want my review. I tried to address all 3 in one email (one case) and you only half-way address one, and then pass my case to another agent. It's become impossible to get a straight answer from one agent because it keeps getting passed over to somebody else. Then I have to wait 3 days for another reply and then they don't or can't handle it and they pass it on to somebody else. I guess they think we're going to just give up and I'm almost to that point where I decide your product is just not worth even trying to resolve the issues. When I ask for a manager, somebody should at least try to get a manager on the case so it's not continually passed off to somebody else who doesn't care. Dates tried to resolve was/is end of August and continues into late September.

The phone sprt person( 0830 mtn time) going by the name Gerrix? was Horrible hanging up twice. The chat support was awesome.

Still waiting for the 2nd camera!

It’s still detects trees waving in the sun as people. Subscription prices keep going up. Don’t know if I’ll renew if it keeps falsely detecting people.

My Wyze battery powered doorbell camera works well. It was able to capture the neighbour's kids ringing the doorbell and running away and snooping around my front door. My second Wyze camera choice was the window cam. I sent that back immediately. It would not let me review the video footage supposedly it was recording to the micro SD card. I also could not tell if it was continuously recording. I have to pay a subscription in order to review video footage? I need to save money, not spend it on another subscription. I am currently looking for an honest brand without paywalls blocking access to video footage.