WyzeReviews of wyze.com

WORST CUSTOMER SERVICE. There is NO way to recover an account if you get a new phone. My new phone's MFA app deleted all its data, including the Wyze account. So I could not access a MFA app code to log in. I read the FAQs. It says to create a new account if you can't log in. So I tried to make a new account, but of course my email already exists. I called Customer Support to delete my email so I could make a "new" account. She said it takes MONTHS to delete an account, and I have to create a new email address, JUST TO USE THIS APP. WT f HORRIBLE. Why would I create a whole new email, with yet another login and password to remember???!!!

Their customer service is terrible. I don't mind outsourcing but they should hire competent people. I accomplished nothing with them. Their return/cancelation policies are also terrible. This company has taken a turn for the worst. Such a disappointment. I will not recommend

I was an early adopter and HUGE promoter of Wyze cameras when they first came out years ago. But the reliability, ease of use, and support has gone way down hill. I have been in the software industry my whole life and can't even figure out how to submit a service ticket! Planning to research alternatives and probably replace all of my Wyze cams. Too bad, because I was a big fan in the early days.

If I could leave it with zero stars I would. This has been a joke cameras work sometimes others not then it takes videos after who ever is there is gone so you never see it. I got a new phone number and now can’t even get into my account because it sends my message to the old number. Try and talk to a person! no all I get is an automated answer going off what I ask. That tells me is you have to start a new account just to get to my cameras and I payed for the extra. I will never use or tell anyone to use this. I guess you get what you pay for cheaper cameras mean useless service!

Every time i set up a wyze cam it auto subscribes me to their plus plan. This has happened 3 separate times. Almost impossible to cancel. They should be charged criminally.

Cam pan v2 out of the box bricked after last update, worked for less than 5 minutes. Second one bricked as well on last update, it was a little over a year old. Support was well not very supportive.

This is the worst customer service & cameras. I am a technician for very large telephone company, so I know a little about excellent wifi svc & rebooting. These cameras keep failing, day after day. You are kept on hold for an extensive time & when u do speak to a super friendly incompetent associate (always a foreign outsourced service person) who clearly know zip about technology&reads instructions from a useless script, trying to help & apologizes profusely, for what he/she clearly cannot understand or help, to a point of frustrating you more. Then they will forward it to the engineers, day after day. It’s sad, I am looking for a more reputable & reliable company with better service than this. I tried. I do not recommend these cameras at all.

What a shame that Wyze's security cameras capture only shadows and leaves blowing in the breeze. They completely miss people and cars that are right in front of them. How can this be a security camera??? When I contacted customer service, they told me to lower the motion detection sensitivity to half. This is a joke. My house would be less secure, not more.