WyzeReviews of wyze.com

This company bombards u everytime you check a warning bleep on your phone. Go to expand it and again another advertisement fora cloud membership overrules your intention to get a closer look. There is never direct access to the camera view and c what it saw until. U view their adverts. I'm shopping around for a less invasive system. Everyone wants money and that's in subscriptions. Inflation and greed make wze past tense.

I recently had a concerning experience with Wyze that I feel compelled to share. I purchased one of their products, and to my dismay, they charged my credit card for a subscription that I never signed up for, nor did I provide explicit consent to. What's truly troubling about this situation is that Wyze leveraged the credit card information I used for my purchase to sneakily charge me for a subscription without my knowledge or consent. This is a clear violation of ethical business practices and transparency. I reached out to their customer support, hoping for a reasonable resolution. However, I was met with a response that left me deeply unsatisfied. They acknowledged the unauthorized charge but refused to issue a refund, citing their subscription policy. This policy not only harms customers but also puts the company's reputation at risk. I hope that sharing my experience will help others become aware of the risks associated with doing business with Wyze. It's disappointing to see a company resort to such tactics, and I feel compelled to caution potential customers. In conclusion, my experience with Wyze has left me deeply disappointed. I advise anyone considering their products or services to exercise caution and be aware of the potential for unauthorized charges.

Cameras no longer record 12 second video without subscription. False advertising.

The Wyze Wizard customer support chat is the most useless thing I’ve ever experienced. Needed to remove the connected account from a Wyze lock and they literally said they couldn’t help me in any way. Can’t reset the password can’t give me the email can’t do anything! And it takes 10 minutes for them to respond to a chat message and it’s just filler like “Thank you for your patience” and “I appreciate your patience” and other things like that. Absolutely nothing gained from trying to talk for an hour. I literally fell asleep waiting for a response to come and it was just “I apologize for the inconvenience but we cannot assist you with this issue” and now I’m still here stuck with a Wyze lock that I can’t reset. Crazy that they would even do chat support when the people responding obviously know nothing about the product or company. Worst customer service experience I’ve ever had.

10 v3 and pan/tilt WYZE cams. Almost always some problem with half of them. Got used to deleting and resetting cameras but now (mostly the newer ones) won’t reset at all. I’m actively looking for a reolacy - WYZE IS JUNK!!!

They are the worst customer service ever. There product is ok but I sold my home and forgot to cancel the annual subscription and the day my card was charged I called them to cancel and get a refund and they refused. They are more concerned about getting their subscription fee than keeping a good customer. I had several hundreds of dollars worth of equipment and I won’t be buying their equipment for my new house. They are trash

They canceled my order they said they where out of stock when I call to ask I was on the phone for over 45 minutes they told me to buy them again

My family has used this company for a couple of years now, but we are consistently disappointed. The quality of the cameras are decent, but they often stop working, go offline, stare at walls despite changing settings, etc. With all of these problems, the app is far worse. I have been paying for the subscription but more often than not I can't access random event recordings. Random events will go missing or the cameras will just stop recording for hours. The event recordings will have errors that make them unable to play, and no one in customer service can do anything about this but tell you to restart the device. Customer service is zero help and even made me pay for a new subscription just for the troubleshooting method to work only for it to not work and then be told they do not issue refunds. The cameras themselves take so long to open that it almost defeats the purpose. These cameras are not reliable enough to be used for any type of security. The cheap price isn't worth the headache and unreliability of the hard and software. Find another more reliable brand