WyzeReviews of wyze.com

Placed an online purchase from WYZE Canada and my shipping address glitched to an old address where I use to work across Canada many years ago and now leased to a different tenant. Realized the problem upon finalizing the purchase. Tried to cancel the order within the allowable two hours window online and kept bouncing to the product return page. How can I return when I am not going receive it from UPS. Called WYZE customer service repeatedly for next two days when the order status is still unfulfilled. They are trained on script response, no better than a virtual chat bot. Their responses was that they have passed the issue to shipping and will reach out to me by email. "Bunch of liars!". Tracked my order through UPS and was delivered to the wrong address which they won't fix before leaving there facility. Now the order is confirm delivered to strangers across Canada and I am out of $42. Can't believe this type of customer service was so horrible. The product is good will only buy from the reputable Amazon people.

iOS (iPhone/iPad) users are unable to setup new or existing light bulbs; setup keeps forcing a "Add your new camera to Cam Plus" screen with no way off it other than clicking "Continue" which sends you off into a "Loading..." loop and never completes setup so the bulbs do not work. I'm setting up 3 light bulbs I have had for 4 years, not cameras. Because I changed my Wi-Fi password I have to setup everything fresh (which is stupid). They have multiple reports of this on their forums over the course of the last 3 days or so, but apparently not enough "likes" to bump up its urgency. Really? Need "likes"? Get real. Forums? Useless. In-app support options? More useless. I had issues before with outages and what not but was forgiving because they were resolved relatively fast. This? This is abysmal and the last straw. Remember folks, you get what you pay for. Wyze sucks. There's far better options for smart devices out there.

Was charged unfairly and had no support. This was a purchase of a subscription. That was signup through Wyze app and automatically charged after a few days with almost the double of the expected value. I ended up paying more than the advertized value and no Wyze support. Really frustating as I purchase a product ( Cam Plus Annual Unlimited Devices) via Wyze app but than after trial they took from my account 159Euros instead of (99USD) is almost the double. I would classify this app as untrustworthy. This is so bad that they don't bother to reply. Ticket numbers: 3783007 3784304

Devices constantly disconnect. Notifications are weak. Water sensor goes off for flood? Alerts pings once amount piles of alerts through the day. Terrible customer service. The hub that connects all sensors needs to be completely reset up. When it works it's great. Also never update firmware or you will pay with yet another setup. Junk .. ans I am way too invested to step out . Will at some point. Just junk

If i could give 0 stars, i would! Absolutely the worst customer service ive ever had! Initially i emailed them and like orhers said here, they dont answer your question but rather scripted responses, finally hoping customer gives up. I then tried calling via phone to speak to live agent and they cant do ‘anything’ except escalate to tier II. Tier II ‘Tanvi’ gets back with irrelevant responses, not once, not twice but REPEATEDLY. If i hadnt invested $500 into 10 cameras, i would cancel and switch to someone more reputable but this is absolutely awful! I regret going wyze everything… every minute of it!

Customer service is awful…I thought Google Nest was bad…now Wyze sits right next to them for worst customer service. They take three days to reply and don’t even answer your question…so you have to ask again and wait three more days…eventually they hope you give up.

Returning this piece of CRAP Gave a one star only because I had to give it

Dishonest thieves. They overcharged me for cam plus for 6 months. I bought 3 cameras directly from them and they decided to charge me for a 4 camera cam plus subscription on the same order. When i contacted them they admitted it was the wrong amount, and changed it to 3 cameras, but refused to refund me, or credit my account for the extra camera charge even though it was their mistake. Go with another service, and if you have their system already check your subscriptions, they are probably ripping you off.