WyzeReviews of wyze.com

Wow. Absolutely uncaring customer service. I purchased a device (thermostat) that just fell out of the warranty period, and despite being a good customer with multiple devices and subscriptions, I got the "so sad, too bad, you're out of warranty, so we won't do anything for you" speech. The thermostat recently started to fall off the network for no reason—apparently, this is a widespread issue, and there is no (known) fix (that I can find). I spent $80 for a thermostat for a year. At most, they would offer me a $10 gift card for my trouble. Insane. For a local company, they don't really seem to care about their customers. Now to find a replacement -- hopefully a much better brand. There was a time I would have recommended WYZE, but I cannot do that anymore. My advice: spend a little more and get a better product.

Sent me the wrong power plugs. Worse - I am in the country they sent them from. 9 emails Global Wyze says 'we are too busy' Wyze America says sorry we can't help. Terrible support for a simple fix on 2 cameras that I paid a premium for buying them from 'Global Wyze'. Is it that hard to do the right thing?

When Wyze first started making cameras, I was an early adopter. Their v1 camera was pretty darned good, and at a price point that was (and still somewhat is) amazing. As time went on, Wyze released additional smarthome products and I went all in. Multiple cameras, robot vacuum, floodlight, floor lamps, scale, thermostats, headphones ... I owned a lot of their products and would excitedly wait to see what they were putting out next. I even signed up for a monthly WyzeCam Plus subscription. Then I started noticing the problems. Cameras that would disconnect from the network on a regular basis, the couple times I suddenly saw feeds or screenshots from cameras that weren't mine, the "deprecation" of the v1 camera that turned out to be because of an unfixable security issue, the time somebody broke into a car in my driveway and for some reason the camera hadn't uploaded the event to the cloud like it was supposed to. The robot vacuum that needed to be "fixed" repeatedly. That kept losing the floorplan so I'd have to rescan my house and re set up schedules. After having had the vacuum replaced 2-3 times, the latest version just plain died a little over 2 years after I got it and sorry ... out of luck, it can't be repaired, and it's past warrantee so we won't replace it yet again. The thermostats that ALSO kept losing their network connection (one of which was literally less than 10 feet from an access point in the same room). That lost their schedule a couple times, without notifying me. That, in early spring, started repeatedly alerting me that they were too hot and were activating cooling ... when they were off, and only ran the heating system. I've gone from a big fan to swearing never to buy another Wyze product in my life, and am actively working to replace all of the ones I have, even when the replacement devices I'm getting are sometimes as much as 4x the cost. At least I know they'll work.

Two factor ID doesn't work!!!!! You are not sending the code in time for it to be valid!!!!! I do not want two-factor ID!! I thought we had this resolved a couple weeks ago. What ignorant morons!!!  On 06/15/2024 2:01

Do Not Waste Your Money! the worst customer service i have experienced! this year there was some kind of update from them that basically no longer allowed me to view my cameras if my phone is not connected to the same wifi the cams are connected to. I searched the internet for solutions, followed them, nothing. I tried to connect with them (no number to call, you can only chat) no solutions/no help/no response. I figured if i did the annual plan for cloud $100 a year only, no big deal that it would solve my issue. did not, I cancelled the next day, and guess what, I wont get refunded for having the service less than 24 hours. regardless they has some BS policy that you cant even view when purchasing the plan. etc etc etc. I am emailing back and forth with them and the customer service rep is like a robot, not listening to anything at all. I told him he is not real and he is a robot. anyway, dont use them. Ring rocks, i moved to ring and worth every penny!!!!

I was given two outdoor Wyze cameras as a gift to replace two Nest cameras that could no longer be supported. I only hooked up one camera to try it out. There were several things that were not working. Called customer support twice. Neither time could they fix the problem. The cameras are pretty useless. I’m going to toss them and go back to nest or simply safe. The price of Wyze reflects the quality. Cheap.

I just bought 2 new cameras, neither of them have worked properly since I bought them (connectivity issues). I've tried everything with their support team, who pretty much can only copy and paste pre-written messages. They are like bad AI. Anyway, after a month of back and forth on chats and email they finally admit there is a problem with all of these cameras, not just mine. Now, not only are they actively selling products they know are defective, but since it took more than 30 days to get that response from them, now I can't return them for a refund. So now I am stuck with two cameras that were sold to me knowing they had defects with them and I can't even return them. They are a borderline scam company

Absolutely the worst customer service. I would not purchase products from them!!!