WyzeReviews of wyze.com

The hub went offline weeks ago. Wyze just sends a copy of their script for how to fix it. It didn't fix it. After seeing others' online reviews of this same issue, I don't believe it will ever be fixed.I have been trying to cancel my subscriptions with Wyze for 3 days. The app says it has to be done only on a computer. The computer site says I have no subscriptions even though the phone app shows them and that they are active. This is the most inept and irresponsible company I have ever dealt with. I switched back to SimpliSafe and wish I had never left them.

After my Wyze Sense Hub went offline due to an update performed by Wyze (Outage Update - 4.15.24), I reached out to Wyze support for assistance. Despite troubleshooting, including rebooting my Wi-Fi router and power cycling the hub, the issue persisted. Wyze initially offered a $20 gift card as a replacement since my device was out of warranty (after 1 year and 4 months). However, I couldn't accept a gift card as a substitute for a functioning alarm system, especially since I had paid for a full year of home monitoring service. I explained my situation and requested a physical replacement or a full refund. Unfortunately, after their initial offer, Wyze has stopped responding to my emails, leaving me with a non-functional alarm system and unanswered questions

I have been given instruction to wait till the wyze plus subscription service to be expired and then re-apply using the giftcard, and now they are saying I cannot use the giftcard. How dare does the company work like this?! telling me to wait and then turn off by people like that!!!! Who should I call? the CEO ?!!!! please refer to ticket 3472911

If I could give Wyze zero stars I would. I previously had some bad technical experiences with Blink and switched over to Wyze in hopes of rectifying major problems. I had done some research on Wyze and understood there were some quirks but boy was I wrong about the scale of them. Instead of having the advertised camera features work properly like their SD card playback, they will tell you that the only thing you’re able to do is wait for system firmware updates while underhandedly selling you on their paid cloud recording service instead. There’s absolutely no urgency to solve issues if they can get you to pay for it. Then after having one camera of a three pack be perpetually stuck in the ready to connect stage I was able to get a warranty replacement. Turns out the warranty replacement they gave me was also utterly useless and stuck at the ready to connect phase as well. After trying to fix this issue AGAIN with their customer service I was told that they had already replaced the non-working camera (With another non-working camera, mind you) and that I had to provide proof of purchase for the camera THEY SENT ME. My experience speaking to customer service was just the cherry on top of their clearly negligent services. Every response I recieved was boilerplate and did not address my issues at all. Then they simply have ghosted me now and I’m stuck with two camera (my originally purchased one and their warranty replacement) that are essentially useless because they can’t be set up. The other two cameras from my three pack were able to be set up but unable to perform proper playback from the SD and every time I try to fix it the app just asks you to purchase the subscription. Wyze is just a fully bait and switch operation with their cameras and cloud services. I would not recommend after my experience speaking with their team.

After only a year and a half, my Wyze front door lock has stopped reading the batteries. Over the past 2 weeks Ive replaced the 4 AA batteries 4 times; I even purchased rechargeable lithium ion batteries to ensure it was device malfunctioning and not the result of faulty batteries. The battery life indicator is all of the place. After one of the many replacements, it finally registered 100% battery life but within 5 minutes it was back down to 12%. The lock is not exposed to weather elements and being a flight attendant with sole access to the lock, this is not a wear and tear issue. It's entirely a defective product issue. I reached out to the company and because its outside of their inadequate warranty period, I was offered a $10 coupon. For a company who manufactures and sells front line security devices, their products are incredibly unreliable and it's clear Wyze doesn't even believe in the integrity of their products.

We have lots of Wyze products and haven't had problems until we installed the thermostat. Had to have an HVAC person do it due to the confusing instructions. We switched internet providers and could just change wifi on the device but had to delete it and add again as a new device. We took photos of the wiring configuration and reinstalled in smart manner ans that's when all hell broke loose. Ac and furnace ran at the same time amd when thought it was working we left for a few hours with heat set at 68. Came home to an 85 degree house and AC unit outside was running full blast. Online chat support was useless. After an hour and 7 minutes on hold to talk to a human, we were suddenly told they were too busy to take out call and hung up on us. The thermostat is now in the trash and we're switching brands. HORRIBLE tech support!!!!!!

Unit is very difficult to program. More importantly, customer service is terrible. Our irrigation controller failed to connect to the Internet after only one years use trying to solve it on. The app was impossible. Then called customer service who spent over 25 minutes trying to solve it and couldn't and gave me a login number. Supposedly someone was to email me with the solution or otherwise contact me. Five days later have heard nothing

Well isn’t that just a wonderful thing. I paid for a subscription annual. I have proof I paid for it an emailed receipt but somehow my subscription disappeared, Vanished, lost it (not me) and customer services says that they can’t find it either and there’s nothing that can be done about it. And it’s non refundable! This is my first experience with wyze. I thought I would try it as googles nest camera I had for the last 5 years needed and upgrade and they are getting ever more expensive. So I thought I’d try wyze. Well I’m not impressed. I should have just stuck with Nest instead of wasting my money thanks for the lesson. Btw the sound on the v3 pan camera is also crap can’t hear anything except humming noise.