WyzeReviews of wyze.com

Product is ok but subscription service is unethically tricky. They don't give you any warning before renewal, whatsoever. Furthermore, you can check and there is no active subscription 1 place, but then later find out that you have an active subscription another place! There are 3 seperate places they do subscriptions!

If you want customer service to help, this isnt the company. 6 days trying and like 45 minutes each time. Then NO Resolution.

7 bulbs all lost connectivity at the same time and customer support just kept telling me to perform the same troubleshooting that was in their faq, which I did many times. Over a week later, they said the bulbs would have to be replaced, but couldn't since they were out of warranty. 7 bulbs all stop working at the same time and wyze won't replace them. Its not normal degredation over time when 7 bulbs stop working on the same day.

When the NY Times and CNN find the product so bad that they openly state they won't waste space even writing about this company you know you should be looking elsewhere! First off wyze has made sure that their customer service people don't really understand English and they WILL NOT transfer you to someone who does. Instead they will make up answers. If you go to their website you will find yourself in Al hell and if you wait for a live agent your wait time can exceed an hour and your rep will disconnect you if you question the very often stupidity of their a answer. I was told of a delivery to my front porch and got a view of someone's, but not mine because I don't have one. I live on the 4th floor of a condo. DON'T BUY THIS PRODUCT!!!!

This company has no way to contact them, you are on your own. Also, my alarm went off and even though my address is listed on my account, I was called by the dispatcher because they didn't know my address. What happened to this company?

I purchased 2 wyze cpan 3 cameras, and they do not stay connected at all. it lasts less than 30 minutes connected, then it says connection failed to trouble shoot. I followed all directions, then it worked for less than 30 minutes to have to do over and over. Waste of time and a total waste of money, compared to other cameras. Cheap is the key word for these, because they were cheap to buy and i understand why now. JUNK. You can't get any tech support on the phone. I called and waited for exactly 1 hour on hold for a customer service advisor, and then it told me to call back another time. Do not take risks buying this product.

Customer service is nonexistent. You as a customer do not matter to this company so I wouldn't trust that your home or security matters either. I tried to place a large order. It got canceled automatically due to some fraud system they have in place. I reached out to customer service, they assured me all I have to do is place another order and it will go thru. So I did. It was canceled and flagged again. I was then told to split the order up to multiple orders. But I was paying to have the shipping expedited so it would mean an extra $20+ per shipment. There was no attempt by customer service to help in this matter. So I chose to spend my $600 with ring where I got free 3 day shipping and customer service that actually cares for their customer. Are ring cameras more expensive than wyze? Yes. But its well worth it. Money well spent.

Bought wyze sprinkler 2 years ago. It stopped working this Spring and their support is awful so I junked it. I forgot about the subscription. Got charged today and went in to cancel for a refund. They won't refund. I cancelled same day as renewal and no refund. Absolute joke of a company. Their decision to keep my 10.00 cost them me replacing the sprinkler at 59.00. cutting your nose off to spite your face. Real smart wyze.