Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Appliances & Electronics · Bellevue, Washington
Excellent
Appliances & Electronics · Seattle, Washington
Excellent
Appliances & Electronics · Bellingham, Washington
Excellent
Appliances & Electronics · Anacortes, Washington
Excellent
693 approved reviews, newest moderated first
Josh B.
We have had the Wyze battery powered outdoor cameras for years and they have been nothing but trouble. Frequently you can't live stream them and I have had to reinstall the software for the countless times. Sometimes they work, sometimes they don't. Also, if you don't pay for the subscription things are even worse and they barely work at all. Steer clear of this company all together I'm sorry to say.
CS
Wyze Labs has continuously debited $1.48 every month from my Citibank CC. I have tried to reach a live person to complain - nothing. I've emailed them - nothing. Citibank contacted them - no reply. For the past 8 months, they keep taking, and Citibank keeps giving it back to me. It's frustrating that they won't acknowledge me, but ridiculous they won't acknowledge Citibank. Don't use this company. Don't buy their products and certainly don't give them any money.
Steve
I have been using these cameras for five years and I never had any problems with them before. Now all they are is nothing but junk. I would never recommend these cameras to anyone and I think it’s about time wyze takes a good look at how it’s business is being handled. Anyone thinking about buying these cameras should look elsewhere.
Zulu N.
No one able at "Wyze Support" had EVER had the problem we had with the v3 cam to date. No one could fix it when I called for help 5 minutes after paying for the service. The agent requested a refund, might take 48 hours? How about process it now. No service means A refund is Due. Security is NOT A PRIORITY FOR WYZE. No one there to get the camera going. GO SOMEWHERE BESIDES WYZE.
John S.
The camera continuously goes off-line, must go outside to reset. Customer support is non-existent.
D J.
Wyze failed to disclose a material fact - if a homeowner wants an audible alarm to alert them at night when sleeping or when home alone, Wyze requires that you pay a monthly fee for one of their plans - self-monitoring blocks an audible alarm. The restriction on having an audible alarm is a material fact and should be disclosed. I purchased the Wyze system to save money and I accomplished that goal, however, I did so at the expense of my personal safety and security. I had a well-known security system prior to moving that permitted self-monitoring WITH an audible alarm. A 40-minute phone discussion with a Wyze representative did not resolve this issue.
Y M.
Dishonest communication, untested app/website, and worst customer service ever. Will not recommend any of their products or services to anyone, stay away it’s a scam. They just want to take your credit card information so they can bill you monthly, and will send you free/promotional offers but not honor them. They make you test their app and website which confirms that the company cannot afford QA analysts nor provide training to their customer service representatives. Wish I had read all the negative reviews on this site earlier.
Amy K.
There was no refund when I canceled my subscription. Missed it by a few days and because it already charged the yearly fee, no refund!