WyzeReviews of wyze.com

Bought a solar powered camera. Haven't been able to hook it up in over 6 months. Cameras get water damaged alot. Won't refund my money. Garbage company.

Great customer and technical support.

This company is really bad in customer service and service provided. Everything is hidden behind pay wall. they have ridiculous prices for subscription and keep increasing them every year. They do not make plans for groups of 3 to 5 cameras. You can have only one camera per subscription or unlimited camera per subscription. Even though unlimited is split in 2 sections, for 119/year with device limitation and 239/year no restrictions. Dishonest marketing is being done before going to actually select the product that is advertising at reduced price but it will increase for full price after year. I got a subscription for 24 $/year for one camera and it will be increased at 40$ year at renewal. If I want to add a second camera to my subscription will charge me 91$ almost like unlimited subscription! cherry on the cake is that you cant remove you payment info from their website unless you put another type of payment. I will cancel everything with them when the renewal comes! Update review July30 2026. Nothing changed despite their response. Therefore I cancelled my subscription. I will not recommend to anyone their products.

I acquired four cameras, all of which are currently non-functional. The cameras were disconnected this morning at 10 AM without my authorization. I was informed that these cameras would not be replaced. I advise against purchasing any of their products.

HELLO,FOR ALL THOSE WHO CALLED AND THANKED THE CUSTOMER SUPPORTER,WAS IT A AMERICAN WHO SPEAKS ENGLISH WELL AND YOU CAN UNDERSTAND.WELL, EVERYTIME I CALL,WAIT 15-30 MIN. IT GOES TO THE PHILLIPINS AND I CANT GET LICK.I HAVE THEIR CAMARA ON MY KITCHIN TABLE FOR OVER A YEAR,TRYING TO PROIPERLY INSTALL.IM READY TO TRASH IT,AND TRY RING.I THOUGHT WYZE WAS BETTER THEN THAT.EXCUSE MY TYPING,IV SPENT SO MUCH TIME CALLING,E MAILING IT JUST UPSETS ME

We are older seniors and new technology can be frustrating. We bought a new smart phone the app moved over it would not refresh. The woman on the phone took her time getting us back on to review the cameras on the new smart phone. Thank you

We've been using the Wyze Cam v4 to monitor our kids whenever we're at work and even while we're away on a vacation. We love getting instant notifications, plus the two-way audio lets us talk to the kids even when we’re not home. The video quality is clear day and night, and the app is super user-friendly. The floodlight camera outside gives us added security by letting us monitor people passing by and keeping an eye on our surroundings. It really adds another layer of peace of mind. On top of that, their customer support has been great, responsive and helpful whenever we’ve needed assistance. Overall, Wyze offers amazing value for the price. Reliable, easy to use, and perfect for families who want to stay connected and feel secure wherever they are. Highly recommended!

don’t order anything from this company. Your package will get lost or stolen while being shipped and you’ll be stuck trying to contact their lousy customer service for weeks before they say sorry best we can do is issue a refund after weeks of runaround phone calls and emails. The orders team does not communicate through phone calls only emails and they are not consistent with their communication. One of the worst customer services I’ve ever had to deal with. All they offered me was a full refund or to resend the product and it could take up to 12 business days to receive it after already waiting two weeks from the original order date. But they had my money the day after I ordered the cameras. Would not recommend to anyone and I’ve bought from them before and had no issues but this experience ruined any liking for this company.