WyzeReviews of wyze.com

Had a V3 camera that was not connecting after several years of use. When I contacted customer service (who answered pretty quickly) to troubleshoot the problem and found that it had failed and was out of warranty, they offered a discount code to purchase a new camera for less half price. Exceeded my expectations.

I have 4 of their solar cameras. I bought a 3 pack at first and those have been performing flawlessly. And I've had those 3 since January of 2026 (I'm writing this review on March 20th of 2026) I got a 4th one at the beginning of March. And that one wasn't performing near as well as the other 3. It didn't want to charge and i moved the solar panel and that still didn't help. I went through the entire troubleshooting list they provide then I got ahold of support. They responded quickly and suggested a factory reset (the only step i didn't try because i didn't feel like pulling out the ladder lol) after the factory reset i waited 2 days and the factory reset didn't help. I was communicating via email with support during said time. As of writing this I have a free replacement on the way. Sure it took a few days to resolve but that's not their fault at all. It took some time to see if the factory reset would effect how the camera charged. And I was very satisfied when they offered to send a replacement. I have and will continue to recommend wyze to friends, family, and colleagues. I work as a delivery driver and I will recommend wyze to people i deliver to.

I've been with Wyze for many years and never had a problem with their cameras. I have many, and even my first camera is still working great. Good prices and all I can ask for in a security camera. I also use the vacuum and scale. Why pay more for features you will never use. Recently, the customer service through chat was great and issue solved.

I have sent Wyze over 50 12 second videos over the last year showing how lousy their recognition algorithms are by constantly mistaking cars and lighting changes for people. They have not ONCE responded by text or email to discuss this, even when I have opened multiple tickets with my contact information.

Customer support is atrocious

Total ripoff DISHONEST company.Beware

Once again there's company all of a sudden now they want to write on your review thing that they're trying to contact you I have repeatedly contacted them I have repeatedly replied to them and we've gotten nowhere I asked for my money back I told him they can come get these piece of junk and yet they're going to say they're waiting on a reply from me they're not waiting on no reply they're reply is they're not going to take care of knowing

The cameras decide on their own where to default to. You can set zones, do all the troubleshooting, all the reddit suggestions, but the cameras still randomly face straight down. What is the point of a security camera that points directly at the ground? These were difficult to set up and have been a constant maintenance chore. Please nobody buy this disgraceful line of products. These swindlers should be ashamed of themselves selling such obvious manfunctional products