WyzeReviews of wyze.com

This company is horrible. It is just a money grab. I bought 4 cameras from Amazon. I could not get any help to set them up from Amazon. I contacted Wyze. They have AI on their site that keeps you in a loop and when you call their number your call is filtered through AI. It eventually kept telling me to talk to a person for my issues, but when the call was transferredto a person- they hung up on me repeatedly. I work long and hard. I don't have time to just keep sitting for hours and hours going through the AI promtps on their site or holding on the phone for hours. I am also not rich so being out of this kind of money is a true hardship for me. I tried to join their forum and it gave me some silly message about the way I tried to login so that was a bust. I had a neighbor who was in tech that tried to help me and come to find out - I can't run their software on my phone. I was told I have to figure out some work around. Dear God as if I needed even more work and issues and to compromise the safety of my phone. I wish this was stated up front before I bought their cameras. I have been trying to sell these cameras and I can't seem to even give them away. Please stay away from this company. I hate them so much - if I could give them negative stars I would. They need to be put out of business.

BUYER BEWARE! I recently received an offer from Wyze that if I provided my email + phone number I would get free shipping on my next order. I did place an order but was charged $5.99. I called them right away, before they opened and when they did told me it was too late to cancel that my order was already processed (Imagine that!). I explained their offer said free shipping -- in fact their own website says Free Shipping-- but they told me there is a $59. minimum. It did not state that in the offer nor does it say that on their website under the "Free Shipping" claim.. no small print, no link to conditions or exceptions. I complained the BBB and they still are standing by their rule that it must be $59 or more.. btw, my order was $58. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN! Their products are mediocre, but their love to their customers that pay their bills is non-existent. I would go to Ring instead, they are actually nice to work with.

I ordered a doorbell camera directly from Wyze and it was delivered to the wrong house. I tried contacting them via chat and was told to call the phone number. I called in and they kept me on hold forever! After I asked for a refund I was then put on hold again to wait about 15 minutes. Then I was told I had to wait for an order team to reach out to me to confirm the refund. Terrible customer service! Do better Wyze!

It would be an understatement to call the business and payment practices of Wyze as "scummy." This is a garbage company that seems to get a thrill out of spitting in the face of its customers. They remove more and more features, paywall things that were free, and refuse to listen to customer feedback. A pathetic company throughout, and I will never touch another piece of filth this company makes.

No connectivity to the door lock and their service is terrible. It never works. I had to literally get a locksmith pay $400 to get it unlocked and they wouldn’t even give me any compensation. It never works and their service sucks. Don’t buy this door lock. Wish I could give negative stars horrible company!! Reporting to the bbb

The cameras are great. I have been a LONG time customer since when they were first starting out BUT the Customer Service is lacking. I'm actually wondering if the customer service are all ai generated responses. It doesn't appear that there is a live person (brain) that understands the issue. I've been chatting and emailing for 10 days...TEN! regarding an issue of adding a 2nd camera on my subscription. I added a 2nd camera this month. They added that camera on a current yearly subscription plan that was paid in full, and in doing so, they charged me for a FULL year for the camera I was adding in June. In contacting them the response was 'well that's the way the computer did it'...does that make it correct??? I then asked if it was their business model to retro charge for a camera that I didn't even have the first part of the year. NO RESPONSE TO THAT...again only saying that the calculation was correct. After several days their solution was to cancel that transaction and then start a new subscription for the new camera (which they probably should have done in the first place) I said fine. Now, I had a credit that was used toward that incorrect transaction that I agreed to cancel and asked that the credit be used toward the new subscription. Their answer: can't do that because it was already used. Wait...I'm cancelling that transaction, so it technically is no longer 'used'. They don't see it that way. So I said that if the computer can't reuse that credit again (and you know that I really didn’t use it) then just reissue a new credit to be used. They can't do that because it would be duplicating a credit that was used. WHAT...WHAT? I'm now under the impression this can't be a real person, with a brain, that I'm emailing. How do they not see the real problem(s) (the incorrect calculation of adding a 2nd camera and the credit issue) and not bring it to someone's attention to fix it...UNLESS, it is their intention is to actually screw the customer. DO BETTER WYZE

Have been dealing with Wyze...email only they accept...on a camera that does not work well at night. Been doing this for weeks now and can not return to Best Buy since their return is 15 days. They have confirmation on my purchase receipt and numerous pictures I have sent them. I have been transferred to numerous people and have been reassured they would replace or find the setting error in the camera. Yesterday I received an email stating they could not replace since my purchase receipt and my camera activation date do not match!!!! What?... Have received nothing but the runaround from this company...be warned and do not buy from this company. Claim #4983645 if anyone reads this and wants to investigate how corrupt Wyze is. This is not the end of this fraud on not honoring your warranty. UPDATE: received a new camera in the mail today! Do they do honor their warranty

Love the service. Hate that the cameras die so easily and the SD card readers stop working.