WyzeReviews of wyze.com

Response from WyzeAug 28, 2026

Thank you so much for the wonderful five-star review and for being a loyal Wyze customer over the years. We’re thrilled to hear that your cameras and new doorbell and chime are delivering the image quality, reliability, and value you were looking for. It also means a lot to know that our Wizards Team has been helpful and kind. Thank you for choosing Wyze and for sharing your experience! If you ever need us, our Wizards Team is here at www.support.wyze.com.

Response from WyzeAug 28, 2026

John, we’re sorry that your Wyze cameras and the Wyze App have not delivered the reliability you expected, especially after investing in a larger home setup. We found that our team previously helped with a camera connection issue, but it’s clear that you’re still experiencing problems with video playback and Pan camera movement. We’d appreciate the opportunity to look into this further. Please contact our Wizards Team at www.support.wyze.com and reference your Trustpilot review so we can review the affected devices and continue troubleshooting with you.

Response from WyzeAug 30, 2026

Hi Austin, we’re sorry the Wyze app is showing your cameras as offline when they’re still accessible. We understand how frustrating that is. Please contact our Wizards at www.support.wyze.com and reference this review so we can investigate the app status and camera connection with you.

Response from WyzeAug 18, 2026

Hi Tod, we’re sorry that your experience with our website and subscription options left you feeling this way. We understand how frustrating it can be when details don’t feel clear. We recognize that this experience did not meet your expectations. If there’s still an unresolved issue, please contact the Wyze Wizards at www.support.wyze.com and mention this Trustpilot review so we can review it further and work toward a better resolution.

Response from WyzeAug 10, 2026

Hi Timothy, we’re sorry to hear this has been your experience. We understand your concerns about subscriptions and privacy. Wyze Cam v4 does support local microSD recording without a subscription, while advanced smart detections like Person Detection are part of our optional service plans. Live view in the Wyze app does require an internet connection, and we’d appreciate the chance to look more closely at the setup issues and concerns you ran into. Please reach out to our Wizards team at www.support.wyze.com and mention your Trustpilot review so we can help directly. If you’ve already contacted support, feel free to share your latest ticket number with us here.

Response from WyzeAug 5, 2026

Hi Jacob, we’re sorry for your experience and for how frustrating this situation felt. For security and privacy reasons, we can’t transfer account ownership on a customer’s behalf, but we understand how difficult that can be in situations involving a family member’s passing. If you reach out to our Wizards team at www.support.wyze.com, we can review the devices involved and walk through the available next steps with you as clearly as possible.

Response from WyzeAug 5, 2026

Hi Henry, we’re sorry for how concerning and frustrating this experience has been. We found the support case you opened and can confirm the team is still reviewing the Roku behavior you reported. We understand why being asked for camera photos and label details felt disconnected from the original security concern, but those details can help our specialists identify the exact devices involved and continue the investigation. Please reply through www.support.wyze.com so our Wizards team can keep everything in one place and follow up with you directly.

Response from WyzeAug 5, 2026

Hi Richard, we’re sorry to hear about this. Please reach out to our Wizards team at www.support.wyze.com and mention your Trustpilot review so we can take a closer look at the activation issue and help resolve it.