WyzeReviews of wyze.com

l've been a Wyze customer for a while, but the latest update has been one of the worst experiences I've had. After updating, my cameras stopped recording events properly and missed important footage. When recordings did save, the playback audio was filled with loud static, even though the live view audio worked fine. I reformatted the SD card, rebooted the cameras, checked my network, and followed all of Wyze's troubleshooting steps, but nothing fixed the problems. Customer support was unable to provide a solution. The cameras themselves are good when they work, but software updates shouldn't make customers lose recordings or break audio. Reliability is the most important feature of a security camera, and these issues have made it difficult to trust the system. Please test updates more thoroughly before re's asing them.

Stay away from Wyze. Terrible service. My bell cam would not record to micro sd card they offered a measly $15 product credit. Why would I use a product credit to buy more crap. They refused to let me use credit for subscription. Skin flint unreliable company. Don’t buy!!!!!! UPDATE. Wyze reply is a bit of a lie. I argued with them for 3 days before they changed it to a service credit. Originally they refused to change so their reply of happy to change is complete BS. They changed after I renewed so I couldn’t even use it. Like I said. Say away.

My Wyze battery powered doorbell camera works well. It was able to capture the neighbour's kids ringing the doorbell and running away and snooping around my front door. My second Wyze camera choice was the window cam. I sent that back immediately. It would not let me review the video footage supposedly it was recording to the micro SD card. I also could not tell if it was continuously recording. I have to pay a subscription in order to review video footage? I need to save money, not spend it on another subscription. I am currently looking for an honest brand without paywalls blocking access to video footage.

Fantastic Customer Support, they went out of their way to fix my issue and offer a more than acceptable solution.

I recently purchased a Wyze Battery Video Doorbell to replace the one that did not meet my needs. The installation was less than 5 minutes even with my arthritic hands! The doorbell camera is easy to use and a great product with clear visuals and sounds when interacting with visitors etc. If you are old like me and mess up when setting up the app/monitoring features, you can get the online chat gurus to help you recombobulate what you discombobulated! They are kind, patient, and thorough in correcting issues created by users. It has been decades since I have been this impressed with a customer service feature of a product bought online! They probably are not paying Ian enough for the effective and genius level guided interactions he provided in helping me correct my account!

I've had Wyze cameras for years and I honestly can't afford to replace them with cameras that actually work. These six cameras are off, more than on. They fast forward and go back, out of control while trying to view them. Continuously off-line. Contacting Wyze results in: Unplug them and re-plug them. Doesn't work. Cable and Internet techs tell me I have great speed and hookups, it's only Wyze that fails me every single time I need to see what's on camera (like the 400 pound bear at my from door and I couldn't see it because the camera was 'cycling' and not showing.)

After reading the terms and conditions I will no longer be a customer. I DO NOT RECOMMEND WYZE

Both Wyze Window Cameras won't accept any Micro SD cards and will not send me notifications for anything anymore. I have reset, reprogrammed, deleted and re-added these cameras, but they are just useless. What a waste of money....only had them for less than a year. Would definitely NOT recommend WYZE....terrible product!