WyzeReviews of wyze.com

It's nice to deal with a real person when I have questions. They always do their best to resolve any issue. The cameras (of which I have and use 6 and different models) are very reasonably priced and I like the picture quality.

Started as an awesome cheap camera company, now it has turned into what seems like slop. Cameras work, but support is horrible. I have to call them just to get a ticket (no more contact form). Then their customer support uses AI. Seriously??

Representative quickly cleared up any mis understandings on the upcoming shipment Very professional

I just had a great experience with Wyze customer service. They were very helpful in the process of assigning a camera to my existing plan, which I was unable to do in the app. They resolved the issue quickly.

I have been a loyal Wyze customer for many years. Recently, I purchased their window cameras to point toward the exterior of my home. Unfortunately, when they arrived, I realized they would not fit the specific style of windows I have.I was filled with trepidation about starting the online return process, as my past experiences with other companies have not been favorable. I am not always comfortable with online technical processes and expected a headache. Instead, I was very pleasantly surprised by Wyze’s extraordinarily wonderful and personable customer service.A lovely woman named Sherry assisted me. She patiently guided me through the entire process, despite the challenges I faced on my end. To my amazement, she even reached out via email afterward to check in and see how I was doing.Wyze certainly knows how to hire great people, and Sherry is a prime example. Because of this phenomenal support, I would not hesitate to buy another product from them, nor would I hesitate to highly recommend them to anyone seeking security cameras for inside or outside their home!

Warning to UK users: Wyze update bricked my working cam, dropped OS support, and offered a useless $25 voucher I wanted to share my recent experience with Wyze support to warn other users—especially those in the UK—about how the company handles devices forced out of service by their own software updates. The Situation: I had a perfectly functional Wyze camera. Following a mandatory software/firmware update cycle, my camera stopped working. On top of that, Wyze updated their app to cut off compatibility with my phone’s operating system. This wasn't a case of old hardware failing or breaking naturally. Wyze pushed an update that effectively destroyed my ability to use hardware I paid for. The Support Runaround: After exhausting every single troubleshooting step with standard support, I was told my case was being escalated to the "Management Team" and "Orders Specialists" to look into "available options." Exactly 30 minutes later, "Management" stepped in to completely shut down the case with a final refusal. Their justification? They can’t refund me because I bought it from a third-party retailer. They can’t replace it because the camera model is now discontinued. The "Goodwill" Insult: As a final resolution, Wyze Management offered me a $25 Wyze Store Credit. Think about the logic here: Their updates broke my current setup and stripped app compatibility from my phone. To actually use a new Wyze device bought with that credit, I would literally have to buy a brand-new smartphone just to run their updated app. They are offering a completely useless voucher that requires me to spend significantly more of my own money with the very company that broke my hardware. (update to the above) UPDATE (September 2026): Wyze's senior support supervisors have now officially stated that they will not offer a cash refund or a functional resolution because my Wyze Cam v3 has reached "End of Life." Let this be a warning to all consumers: "End of Life" at Wyze does not mean the camera naturally stopped working. It means Wyze will actively push mandatory software updates that "brick" fully operational, brand-new hardware if you do not own a 64-bit phone. They are hiding behind corporate warranty expiration policies to excuse intentional software obsolescence. They offered a completely useless $25 credit for a US store that I cannot use as a UK resident, for an ecosystem my phone can no longer access. I have officially rejected this insulting offer and have now logged a formal international dispute with the cross-border consumer agency econsumer.gov. Do not buy Wyze products if you expect them to last. Moving Forward: I have formally rejected their store credit. Wyze is refusing to accept basic corporate liability for pushing destructive software updates to consumers. Since they have given their "final" stance, I am now moving forward with a formal complaint to UK Trading Standards and Citizens Advice. Under UK consumer protection laws, manufacturers cannot push software updates that render hardware unusable without providing an adequate remedy (like a cash settlement or a fully supported alternative). If you are in the UK or have older devices on your network, be very careful. If a Wyze update bricks your device or locks you out, expect a useless coupon instead of actual support.Would be zero, have to leave at least one star. nb; My Wyze Cam V3 was working perfectly well until August 2026. I had reason to delete and re-install the app. At this point everything came to light. So whatever Wyze state took place in 2024 did not have any bearing on the functioning of my camera. So how would I even be aware of their OS upgrade?

Wyze - A Smart Security & Home Automation company. I am a 10+ years a Wyze customer, and they keep earning it. My new Solar Pan Cam (bought Dec 2025, installed May 2026) wouldn’t activate. It turned out Wyze had issued a voluntary recall over the mounting screws. I requested and received a refund. Before I returned the camera, I learned the issue had been resolved and Wyze allowed activations. I called Wyze to ask if I could keep the Wyze Solar Cam Pan. Angelika, from Wyze Customer Service, made it easy. She re-invoiced me quickly and kept me in the loop through the whole way. Wyze doesn’t just make great products, they stand behind them. That’s why I stay a customer. 🙌

My Smart Lock stopped working even after I replaced the battery and went through every troubleshooting step multiple times. I bought it in 2023, and despite it failing so soon, Wyze refuses to help because it’s just out of warranty. If their products can’t last longer than that, what does that say about quality? This isn’t my first bad experience either. Their light switches were advertised as dimmers, but they’re not, completely misleading. Between the poor product reliability, the false advertising, and the unhelpful customer support, I’m honestly done with this company. I’ve tried to give Wyze the benefit of the doubt, but the lack of accountability is unacceptable. I wouldn’t recommend their products to anyone looking for reliability or decent customer service.