Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Appliances & Electronics · Bellevue, Washington
Excellent
Appliances & Electronics · Seattle, Washington
Excellent
Appliances & Electronics · Bellingham, Washington
Excellent
Appliances & Electronics · Anacortes, Washington
Excellent
693 approved reviews, newest moderated first
Timothy C.
The employees were concerned about the issue I had they were patient and understanding and were very helpful
Response from WyzeSep 9, 2026
Hi Timothy, thank you for the 5-star review! We’re glad our team took the time to listen, patiently walk through the issue, and provide helpful support. We truly appreciate your kind words and your trust in Wyze!
David
Just needed to check on my account to make sure everything was in check and had questions on a camera that I have purchased and I had all the answers
Response from WyzeSep 9, 2026
Hi David, thank you for the 5-star review! We’re glad our team was able to review your account, answer your camera questions, and provide the information you needed. We appreciate you taking the time to share your feedback!
Dan F.
Still waiting for the 2nd camera!
Response from WyzeSep 9, 2026
Hi Dan, thanks for the feedback. We’re sorry the second camera was returned after getting so close to delivery, especially after you had already been waiting weeks. Our team has since processed a refund for the undelivered camera, and we understand you reordered it with expedited shipping. We hope it arrives as expected. If it does not, please share your most recent support ticket number so we can follow up.
Tom H.
After getting a Lab person representative to talk to the lady took care of my problem and my concerns very quickly as she was very professional and friendly to deal with, thank you very much
Response from WyzeSep 9, 2026
Hi Tom, thank you for the 5-star review! We’re glad our team was able to speak with you, address your concerns, and resolve the issue quickly. We’ll be sure to share your kind words about the representative’s professionalism and friendliness with the team. We truly appreciate your support!
JOHN B.
I was able to work with a tech on a live chat to help me determine why I was not able to reprogram my smart plugs.
Response from WyzeSep 9, 2026
Hi John, thanks for sharing your experience. We’re glad our live chat team was able to help you reset and reconnect your smart plugs after the Wi-Fi change. We appreciate your 4-star review and your feedback about the support you received.
Erik
Super friendly support! Kept at my issue till resolved, pulling in technical team to fix the issue. Amazing support agent and amazing company all pitching in to resolve my issue!
Response from WyzeSep 9, 2026
Hi Erik, thank you for the 5-star review! We’re glad our support team stayed with you through the issue and brought in the right technical and Orders teams to get it resolved. We’ll be sure to share your kind words with everyone who helped.
James Clawson J.
Very informative and thorough. Love the friendly experience and great explanation of the technical stuff. Cheers. Thank you so much
Response from WyzeSep 9, 2026
Hi James, thank you for the 5-star review! We’re glad our team provided clear, thorough explanations and a friendly experience. We appreciate you taking the time to share your feedback!
Albert
Wyze has been a great experience with knowledgeable personal and professional staff in a yearly customer and plan to be that way! So please they are really helpful Thsnk You kindly for take care of your customers….
Response from WyzeSep 9, 2026
Hi Albert, thank you for your kind 5-star review and for being a loyal Wyze customer! We’re glad to hear our knowledgeable, professional team has been helpful. We truly appreciate your continued support and look forward to taking care of you for years to come.