Buy the best-priced RTA and Pre-Assembled kitchen cabinets online - factory direct pricing. Shipping in the US & Caribbean in as little as 7 days. Free kitchen designs and big contractor discounts!
Wholesale Cabinets (wholesalecabinets.com) has 267 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
wholesalecabinets.com
Website
wholesalecabinets.com
Category
Furniture Stores
Location
Naples, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Chastity and Lynisha were very helpful and made the ordering process successful. We had to make a change and they provided us with the information we needed.
Response from Wholesale CabinetsNov 1, 2023
Thank you for your friendly review and your business Don, we really appreciate it!
The team at Wholesale Cabinets
CJ
Chris J.
Solid customer support
Had a issue with a back ordered item and customer was great to work with and quickly addressed the issue.
Response from Wholesale CabinetsNov 1, 2023
Thank you for your business and friendly review Chris, they mean a lot!
The team at Wholesale Cabinets
IL
Illyrianlife
Very easy to order cabinets
Very easy to order cabinets. Lynisha was very helpful when I did have questions. Will use in future again.
SR
Steven R.
Lynisha was amazing
Lynisha was amazing! Super helpful, knowledgeable and patient!
TT
Tyanna T.
Completely Destroyed. Project Halted.
I'm giving a one star right now due to the product we received yesterday. When the order was ready to be shipped, a representative contacted me to give the okay for sending the order. He informed me there would be one pallet for all our cabinets (laundry room, nook, and kitchen with island) and that the third party delivery company would be collecting it within the next couple of days. The third party delivery company then called me about 3 to 4 days later to let me know that they had received the two pallets and needed to schedule delivery with me. Long story short, it looks like the second pallet was only created because someone at the cabinet warehouse probably dropped boxes and they simply moved the damaged product to a new pallet and sent it out. I suspect it happened at the warehouse because we also had someone else's order mixed in with ours. I did reach out to file a claim with their claim department but was informed it could take 24-48 hours to get a response. The lack of urgency and priority to correct this situation is a high contributor to the review. We are contractors with a deadline with a project completely halted due to us not having these cabinets. Out of the over 30 boxes that were sent, 26 of them had damaged product. It is unfortunate as our designer was amazing, however, we are hesitant to go with this company again as this was our first experience with them and first impression are important to us.
I will update my review when this gets resolved.
Response from Wholesale CabinetsSep 13, 2023
Hello Tyanna
Thank you for sharing your experience. We regret that your delivery experience was not a positive one but we are quite puzzled as to why you would start with writing a review before giving us a chance to address the issues caused by a third party. As we have shown you with photos in our detailed and prompt communication, your items were shipped in mint condition, well palletized. Unfortunately, the shipping company did indeed damage your shipment and as we always do in similar situations, we sent out replacements to you once we concluded what you need. We have also communicated to you our assumption that the shipping company damaged your items and mixed them up with another shipment when delivering, as that is the only reasonable explanation as to why you would have received items that were not in the shipment we sent.
A large number of our customers are contractors like yourself and we know that you are dependent on fast and efficient deliveries to complete the job and get paid. This is why we have a specialized claims team who urgently addresses all issues and aims to resolve them as fast as possible. As almost all companies shipping items to customers, we are dependent on the quality of the work of the shipping companies we work with. This is why we only contract the best and most reliable shipping partners. Unfortunately, they are also not perfect and while it is rare, occasionally damage happens. When it does, we will always do all we can to address the issue. As you know, we have been working with you to address your concerns in an urgent and attentive manner - if you need anything else, please don't hesitate to reach out to us.
Thank you
The team at Wholesale Cabinets
KS
Kevin S.
I would not order from them again
I would not order again, the experience has been terrible. From the designer not adding the appropriate items to the order to match the rendering, to trying to get the items that were missing, to trying to get replacements for certain items that were damaged; every part of the process has been excruciating. I've had to fight tooth and nail to get the product we ordered. Some of their business practices are borderline shady. They sent me pictures of glass shelves on a pallet to try to prove they sent them to me, however none of the stickers on the boxes matched with everything else that I had, which begs the question if they were trying to pull something sketchy. I am still missing some glass shelves which were supposedly "approved" for shipping. I've reached out to check the status and they've gone dark and haven't replied for the last 3 weeks. All in all a terrible experience and I will leave this review everywhere possible to discourage others from making the mistake of ordering with this company.
UPDATE: I received a call from the "CEO" who in the strangest way both superficially apologized, yet then excused every instance of his company from any wrongdoing; much like he did in his response to my review. I had mentioned I'm a contractor and that I was just redoing my kitchen with them as a trial and wanted to see if there was a viable alternative, middle-ground to IKEA and expensive cabinet makers. He had the audacity to ask for my repeat business in our call after it took FOUR months to get my order completed. My clients would tar and feather me if I took 4+ months to remodel their kitchens. Maybe he needs to spend more time as "CEO" making sure his company is fulfilling obligations than defending himself on Google Reviews. There are quite a few other 1 star reviews popping up detailing similar experiences to mine recently. I am convinced prior reviews were under a completely different management/system or something and the recent REAL reviews are now coming through. You be the judge.
Response from Wholesale CabinetsAug 10, 2023
Good Evening Kevin
Thank you for sharing your experience. We are frankly quite surprised about your review as we have reviewed our communications and both we and you have had a friendly and constructive tone in all interactions and we have always sent you prompt replies. We have not had any indication up to this moment that you were dissatisfied with your purchase or your experience. We replied 4 days after the message you refer to and indicated that we would get in touch with a shipping update as soon as it was available. While we always strive to ship out replacements within a day or two (and mostly succeed) we occasionally need longer time to source the right parts and as what you requested was a minor piece and we had no indication of urgency from your side, we failed in sending it as quickly as we would like to. You certainly never had to fight for anything throughout the process – we have addressed all of your requests and despite having evidence that we sent all items, we approved your claim without questioning it and have sent replacement items.
We also respectfully and strongly object to your comment on our business practices – the image of the pallet containing the items you had reported as missing was sent with the message “We're sorry to hear about the issues with the delivery. Please attached photos showing both sets of glass shelves were on the pallet. Were you able to find them?”. We believe this is a rather friendly way of asking if you had indeed happened to find them. We photograph every shipment before it leaves and it is a daily occurrence in our business that items we have sent and which customers report as missing are then reported by the same customers as found when we ask. There is also no substance to the comment that we would have “gone dark for 3 weeks”. Your last message was sent 3 days prior to your review and while we agree that it is too long of a time for a reply (which is due to a recent and by now already remedied short staffing on our customer service team) it is far from 3 weeks.
On a final note, within 24 hours of receiving your review our CEO personally reached out to you to discuss how we could improve, the President of our warehousing partner personally reached out to provide you with the comfort that the images we sent indeed represented the items that were sent, the last parts you were waiting on had been sent and we offered you a courtesy discount. We don’t claim to run a perfect operation but we try hard and when something goes wrong and we are made aware, we get all hands on deck to make it right. As consumers ourselves, we have not experienced many companies who take customer service so seriously and involve the most senior executives in solving the slightest detail to earn our customers’ satisfaction. We take great pride in the customer service we provide and will make sure to provide the same industry leading attention to you and any other customer in the future.
Follow up to your update: We are certainly not making any excuses, as you also indicate our CEO personally called you to apologize for the experience and offer an explanation for it (as per our reply above). We are also struggling to understand how the offer to give you a special discount on any future order (when you mentioned that you are a contractor with a repeat need for cabinets) to show our appreciation of your business can be a bad thing. In response to your final comment, our current management has been the same for over 5 years and as we have grown to become a national leader in our field with the volumes it brings, we occasionally fall short of our own very high ambitions. Whenever we do, we will promptly address the issue as soon as it is brought to our attention - just as we did with you.
Best Regards
The team at Wholesale Cabinets
