Wholesale CabinetsReviews of wholesalecabinets.com

Response from Wholesale CabinetsOct 22, 2026

Stephen, Thank you for your order and your review. The reason your delivery of replacement items was somewhat delayed was that we were in communication with you regarding the details. As you know, we provided prompt replies to your outreach and at one point you even wrote “Thanks for getting back so quickly!”. We certainly did not accuse you of being dishonest, or making any insinuations. We believe the e-mail you are referring to is the one where our Customer Service Manager wrote to explain that the reason that some of the items were not in your first replacement shipment was that they were on the pallet when shipped (based on the warehouse photos we have provided to you) and were not marked as missing on the delivery slip. We had sent you an e-mail 9 days prior to the one you referred to, where we asked you to double check the accessories reported as missing and if possible provide a photo from arrival if you could not find them. We also sent you the photo from our warehouse of the shipment when it left, showing a few of the items that you had reported as missing. As you did not reply to that, we (incorrectly) assumed you had found them. This request had nothing to do with any accusations – as the accessories are packaged in a separate tube as you could see on the photo, many customers accidentally misplace them or throw them away. If we have photographic evidence of the accessories missing on arrival (together with the evidence we have that we originally sent them), we can gain compensation from the shipping company. If we don’t, we have to cover the cost of the replacements as well as the extra shipping. Thus, this is a standard request we ask from all customers in similar situations. We hope that with this explanation (and the fact that you received all replacements you requested) we could alleviate your concerns and leave you with a better experience. We look forward to serving you again in the future. All the best, The team at Wholesale Cabinets

Response from Wholesale CabinetsJan 12, 2026

Clifford, Thank you for your business and your review. We particularly appreciate your compliments on the work of one of our designers. We know that you were unhappy with one of your items, even though it fully corresponded to the online description (including the drawing on our website. Our items are typically significantly more expensive to ship than an average online purchase as most of what we sell is bulky and fragile. We also have substantial costs associated with the returns. On the other hand, we have very few returns as our customers typically know in detail what they are getting and there are rarely ever any surprises (as may be common when buying e.g. clothing online). The costs for returning items was clearly communicated at checkout. We are not sure why you claim that we were under duress. We have reviewed the e-mails and our Customer Service Manager readily offered to cover the costs for returns and waive the terms on that point for you. You sent a friendly reply back confirming that you would cover the shipping cost for the return and once we processed the refund you back tracked on this as well and demanded that we refund you that cost, which we also did without further discussion. We cannot imagine a better customer service experience than we offered, covering the substantial costs incurred by the return. We stand proudly by the customer service provided to you and would be happy to provide the same great experience to our customers going forward. All the best, The team at Wholesale Cabinets

Response from Wholesale CabinetsMar 18, 2025

Heather, Thank you for your business and your review. We regret that despite the great ordering experience and customer service you reported, you still feel we only deserve two stars. We do have a very competitive return policy and we would be happy to help you with returns or assembly guidance. Our Sales Director has reached out to you repeatedly and left multiple messages to be able to discuss how we can make things right for you. We would truly welcome the opportunity to discuss this if you could please return those calls. All the best The team at Wholesale Cabinets