Buy the best-priced RTA and Pre-Assembled kitchen cabinets online - factory direct pricing. Shipping in the US & Caribbean in as little as 7 days. Free kitchen designs and big contractor discounts!
Wholesale Cabinets (wholesalecabinets.com) has 267 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
wholesalecabinets.com
Website
wholesalecabinets.com
Category
Furniture Stores
Location
Naples, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Our designer, Jennifer, went out of her way to provide professional, exceptional service. She checked and double checked our order for us and made sure we had selected everything we needed prior to ordering. We have not received our shipment yet but the design and ordering assistance has been top notch so far. I will be referring Jennifer to others.
Response from Wholesale CabinetsOct 22, 2026
Kari,
Thank you for your order and the friendly review - it means a lot to us.
All the best,
The team at Wholesale Cabinets
SH
Stephen H.
Accused of being Dishonest
We ordered RTA Cabinets on Sep 9th. The delivery was a little delayed. We were given 5 days to inventory and submit a claim if there were issues. We discovered several issues and two missing pieces. We submitted a claim within the specified period and just received a replacement for the defective items Oct 13th. However, the missing items were NOT included with that shipment. Upon notifying customer service in writing (email), I received a response insinuating that we were being dishonest. I responded to that email stating that I did not appreciate that insinuation, and the email response completely ignored that.
I think 2 stars is generous considering our order went in Sep 9th, and we still do not have everything. We sometimes flip homes on the side, and something like this could cost potential flippers thousands of dollars in carrying costs.
I'm considering sending their CEO (Daniel Långsten) a direct message on LinkedIn.
Response from Wholesale CabinetsOct 22, 2026
Stephen,
Thank you for your order and your review. The reason your delivery of replacement items was somewhat delayed was that we were in communication with you regarding the details. As you know, we provided prompt replies to your outreach and at one point you even wrote “Thanks for getting back so quickly!”.
We certainly did not accuse you of being dishonest, or making any insinuations. We believe the e-mail you are referring to is the one where our Customer Service Manager wrote to explain that the reason that some of the items were not in your first replacement shipment was that they were on the pallet when shipped (based on the warehouse photos we have provided to you) and were not marked as missing on the delivery slip.
We had sent you an e-mail 9 days prior to the one you referred to, where we asked you to double check the accessories reported as missing and if possible provide a photo from arrival if you could not find them. We also sent you the photo from our warehouse of the shipment when it left, showing a few of the items that you had reported as missing. As you did not reply to that, we (incorrectly) assumed you had found them. This request had nothing to do with any accusations – as the accessories are packaged in a separate tube as you could see on the photo, many customers accidentally misplace them or throw them away.
If we have photographic evidence of the accessories missing on arrival (together with the evidence we have that we originally sent them), we can gain compensation from the shipping company. If we don’t, we have to cover the cost of the replacements as well as the extra shipping. Thus, this is a standard request we ask from all customers in similar situations.
We hope that with this explanation (and the fact that you received all replacements you requested) we could alleviate your concerns and leave you with a better experience. We look forward to serving you again in the future.
All the best,
The team at Wholesale Cabinets
LK
LK
Fab customer service
Fab customer service, quick response every single time and a live agent available to chat at all hours.
Response from Wholesale CabinetsOct 13, 2026
Thank you, it means a lot to us!
The team at Wholesale Cabinets
OS
O S.
Ask a lot of questions before purchase
update: The company reached out to me and provided a satisfactory resolution. They also agreed to amend some of there practices to avoid this happening to anyone else in the future
We spent over $25,000 on cabinets, and one of the biggest frustrations has been discovering that some cabinets require modification during installation yet there were no instructions, warnings, or information provided ahead of time explaining that modifications would be necessary. When I inquired, for one cabinet I was given two lines of instruction and a recommendation to purchase a piece from Amazon to make it work. For the other one, a YouTube link on how to modify the cabinet.
When you purchase cabinets at this price point, you should not have to figure out through trial and error that pieces need to be cut, altered, or modified just to install them properly.
We also ordered glass-door cabinets that arrived without the glass. The boxes themselves were labeled “WITH GLASS,” and we were initially told by customer service that the glass should have been included. We later learned otherwise. Nothing during the ordering process made it clear to us that we would need to separately source and have glass cut for these doors. When I asked for compensation I was offered 11 pieces of 12”x11” glass for over $650. They weren’t even going to cover shipping.
We also received a cabinet in a box labeled as a different size, which resulted in more time spent trying to determine whether we had received the correct product. It took us an hour to figure out the box was mislabeled.
The most disappointing part has been the lack of accountability and support after the purchase. Based on our experience, Wholesale Cabinets has not stood behind its products or made reasonable efforts to resolve the problems.
For an order of this size, I expected much better communication, documentation, and customer service.
Response from Wholesale CabinetsOct 5, 2026
Kim,
Thank you for your order and your review. We appreciate that you updated the review after our additional communications. However, we want to provide a detailed explanation in writing to ensure that we address all of your concerns.
You spent a substantial amount on cabinetry with us, and we are deeply appreciative of this. It should also be clarified that we are a value-focused business in the cabinetry space. If you would have purchased these cabinets from many of our competitors, you could have easily spent 3 times as much, or more. The reason this is important is that as a result of us keeping the prices down, on very few of our cabinets there are indeed minor modifications required at installation. Whenever this is the case, we clearly indicate this on our website prior to purchase. Any modifications are well within the scope of expertise of experienced DIY customers or contractors, who tend to make up most of our business.
The two modifications you had to make was to not use the drawer in your cooktop cabinet (instead making it a “false” drawer front) and size modification for your double oven in an oven cabinet. Both were discussed with our designer prior to purchase, and the oven cabinet has the following note in the product description on our site, highlighted in yellow: “Note: Drawers can be removed and frame can be cut to accommodate larger oven units”. The Amazon purchase that was recommended related to clips to hold the mentioned “false” drawer front. These cost a few dollars on Amazon. To keep our prices as low as possible and to allow each customer to make minor modifications to their cabinets as needed, this is not an item we carry.
For several of our cabinet lines (including the one you purchased), our glass door cabinets do indeed arrive without glass. The reasons are that glass can easily break in shipping and that many customers have different preferences for their glass (e.g. frosted, fluted, etc.) which is why many of our customers prefer to buy their glass separately. This also helps us keep the price of the cabinets as low as possible.
The label on the boxes says “Wall with glass door” with a barcode. It is an internal label for the warehouse to be able to differentiate the cabinets with a door for glass from the ones with a solid door. The product description on the website states “Does Not Include Mullions or Glass” on each of the cabinets in question. In other words, your purchase did not include the glass, and it was not paid for, which is why we did request payment for it when you wanted these additional items, as you indicate. When you expressed your strong frustration about this, we gave you the glass for free as a courtesy as you indicate in your modified review. We consider this excellent Customer Service.
As you also indicate, while we cannot recall any other customer expressing similar disappointment about the glass in the cabinets missing, we have changed our operational routines to avoid similar disappointments in the future.
In conclusion, we fully agree with the heading of your review – Ask a lot of questions before purchase. We have a great team of designers to support our customers, but with the high value items and complex nature of the products we offer, we need our customers to review the product descriptions on our website and communicate their needs to us so we can support each customer in the best possible way.
We take great pride in the customer service we have provided you and which we strive to provide to each of our customers. If you need anything else, please don’t hesitate to let us know.
The team at Wholesale Cabinets
JM
Jim M.
5 STAR CUSTOMER SERVICE
I ordered my RTA cabinets in April of this year. They arrived on the 24th. I was short 1 pallet from my order, and received a lazy suzan corner cabinet tray set that was a different size than the cabinet, I contacted their customer service and they tracked down the missing pallet in a couple of days and delivered it to my door. I was assured my tray set was the correct one. I had some personal family issues that prevented me from getting the cabinets completed. On 9/9 I opened the tray set, yep, wrong one. I contacted their customer service and Rita promptly responded and checked into it for me. The right tray set arrived today and I got it installed. Rita could have told me to pound sand due to nearly 5 months had passed. They DID NOT, they stepped up and solved a problem that they did not have to. I would recommend this company to anyone who asks!!! A 5 star rating is too low for Rita and her customer service team!!!! Thank you...
Response from Wholesale CabinetsOct 5, 2026
Jim,
Thank you for your business and your friendly, detailed review. We particularly appreciate your recognition of our post-purchase customer service. It truly means a lot to us.
All the best,
The team at Wholesale Cabinets
BJ
Bethany J.
Our experience with Wholesale Cabinets…
Our experience with Wholesale Cabinets was great on every level! Our designer, Jacob, had great attention to detail and did not get tired of us coming back with changes. He designed our kitchen cabinets with every detail that we wanted. We are so happy with our design and new kitchen cabinets!!
Response from Wholesale CabinetsOct 5, 2026
Bethany,
Thank you for your business and your nice review - it means a lot to us.
All the best,
The team at Wholesale Cabinets
CB
Chrystee B.
Designer was amazing!!!
Britanny Boyer, our designer was responsive, quick and eager to help us with every change we had during our ADU kitchen cabinet build and design. She texted, called and sent multiple revisions as we were on a tight timeline to get our order in. Can’t wait to see the cabinets and would love to do a follow up with quality of cabinets once they arrive.
Response from Wholesale CabinetsSep 14, 2026
Chrystee,
Thank you for your friendly, detailed review, recognizing one of our talented, hard working designers. It really means a lot to us.
All the best,
The team at Wholesale Cabinets
DA
david
people were helpful
I was impressed that the person I emailed and spoke to actually spoke English and communicated to me several times throughout the entire process. I give you 5 stars just on that alone.
Response from Wholesale CabinetsSep 14, 2026
David,
Thank you for recognizing the value of our experienced, US based team. We really appreciate it.
All the best,
The team at Wholesale Cabinets
