West & WillowReviews of westandwillow.com

I ordered more than a month and a half before Christmas to ensure it arrived. After a month, there was no update on the tracking, so I reached out to customer service and Jeramy was polite in his reply, stating that it appeared to have gotten lost by the carrier and they would send another. As compensation they provided a digital copy, a $14 value, that I imagine cost the company nothing as they had already created the artwork. The portrait arrived 4 days after Christmas. I was happy with the way it turned out and so was my mother, but I was frustrated by the shipping process and redirection of blame to the shipping provider.

I’ve never been good with ordering personalized pictures. This site made it simple and quick to create my picture of my two dogs. Cannot wait to see it finished & at my door!

Im waiting on my 3rd replacement to fix a frame that was not matched well at seems both other times I received. Poor quality product. Very disappointing

West & Willow is the best pet portrait company. Their art is amazing and far above any other similar company we’ve tried. Their prices are fair and the customer support service is friendly and helpful.

I ordered a three pet portrait, a single pet portrait, and a single pet coffee mug. All of the products arrived timely before Christmas and are very well made. The single pet portrait and mug didn't quite look like my dog, so I sent in a query with changes to be made. Ramy was so helpful and communicative and in no time, the new proofs were emailed to me for approval. The new proofs were perfect and look exactly like my doggo! They are on their way in the mail and I am so happy with the new proofs. Ramy made my experience so positive and I look forward to receiving the proofs and ordering in the future from West & Willow. The three pet portrait for my brother and sister-in-law came out perfect, looked exactly like their three doggos, and they loved the gift. I highly recommend West & Willow and I want to give one more shoutout to Ramy! Thank you and Happy New Year!

Great customer support. Great Artwork. Was more than I expected.

This is my third purchase from this wonderful company. I've bought things for gifts and for myself and have been very happy with everything. When you love your pet (dog in my case) you want a perfect photo and quality product. That is what you get from West & Willow.

The gift was late. Prior to it being late, I contacted W&W and got no concrete info on when it would ship. I followed up multiple times-no info. Then they sent me a digital image, looked NOTHING like the dog. I asked for a refund, they said "due to the custom nature" no refunds and they will redo. Order 381200, Roxanne/Jane are the two that have touched the the account with out resolution. One told me to donate the picture. Who wants a picture of someone else’s dogs?Straight in the garbage...I'm done! Update 1/14-NO RESPONSE! Emailed and provided order number. No refund or product👎 1/18-👎👎