West & WillowReviews of westandwillow.com

Response from West & WillowJul 8, 2026

Hello Emily, Thank you for your feedback! 😊 We're glad you're happy with your experience. We truly appreciate your support!

Response from West & WillowJun 24, 2026

Hi Terry! Thank you so much for your feedback ❤️ We’re really glad to hear the gift was well received! We’re sorry about the shadow on the face we completely understand how that small detail can matter, especially for something so meaningful. We really appreciate you sharing this with us 🐾

Response from West & WillowMay 30, 2026

Hello Jesus, Thank you for your feedback! We're so glad to hear you loved the picture and frame. We also appreciate your comments about the shipping updates and understand how the lack of communication could have been concerning. We'll be sure to share your feedback with our team as we continue to improve the customer experience.

Response from West & WillowMay 30, 2026

Hello Linda, Thank you for your honest feedback. We're glad the ordering process and delivery went smoothly, but we're sorry the item didn't fully meet your expectations. We appreciate your comments and are happy to hear the recipient still enjoyed it. We hope you'll give one of our photo products a try in the future!

Response from West & WillowMay 30, 2026

Hello Adam, Thank you for your feedback! We're so glad to hear you loved the artwork and your portrait. We also appreciate your comments about the frame and pricing, and we'll be sure to share them with our team as we continue working to provide the best possible experience.

Response from West & WillowApr 25, 2026

Hello Deborah, Thank you for your thoughtful feedback! We’re so glad to hear you found the picture beautiful and that the ordering and shipping process went smoothly. We appreciate you pointing out the issue with the lettering size, and we’ll be sure to share this with our team as we continue to improve.

Response from West & WillowApr 19, 2026

Hello FS, Thank you so much for your thoughtful feedback! We’re thrilled to hear you’re happy with the necklace quality and how the picture turned out. We also really appreciate your suggestion regarding adjustable chain lengths—this is valuable input, and we’ll be sure to share it with our team for consideration.

Response from West & WillowApr 19, 2026

Hello Jacqueline, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️