West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Angela B.
My pup print is beautiful and will be forever charished.
Response from West & WillowJan 12, 2023
Hi Angela, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We are sending you an email now to get this taken care of.
Morgan S.
It came quicker than expected and looks amazing! Might be ordering another one or another product soon
Nancy H.
Great customer service. Quick to respond. Love the product. Will definitely order again. My friend loves her gift.
Robert W.
The product is great. The customer service is awful. They have no idea what they’re doing and there is no way other than email to contact the company.
Response from West & WillowJan 10, 2023
Hi Robert, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience. We are sending you an email now to resolve this.
Lynette Z.
Easy process. Looks like it will look great. looking forward to receiving it
Dale M.
Nope. Do not recommend. It’s not worth the money. I ordered a 2 pet portrait for my best friend for Christmas. The one dog looks great. It looks like the other dog was copied and pasted from some stock photo. For $160…. Nope. I submitted a complaint to the company and received an AUTOMATED response that i might hear from a human in 5-7 days. Nope. Shouldn’t have to wait that long and shouldn’t have the issue of the rending not resembling the pet at all. This could be a very easy, consistent gift for your pet lover friends…. But never again. I should have used a rendering app on the same photos and submitted it to someone on fiver to make it print ready. To make matters worse…. It doesn’t feel quality- the frame looks inexpensive and the value is not there. Maybe i could overlook some of this if it didn’t look so much like a stock photo.. but i feel completely ripped off
Response from West & WillowJan 10, 2023
Hello Dale, We are very sorry about that. Your replacement order is already in the fulfillment stage. Please check your email for more information.
Kelli K.
It took long than expected to receive the item. I didn’t receive part of my order.
Response from West & WillowJan 10, 2023
Hello Kelli, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Evan B.
Wrong color of eyes on our blue-eyed cat.
Response from West & WillowJan 10, 2023
Hi Evan, We are sorry about that. Upon checking, your replacement order is in the fulfillment stage and is ready for transit.
