West & WillowReviews of westandwillow.com

They have worked really hard to make my purchase just right

Relatively easy to use. If you could advise the shopper up front if the item is a gift that you want to ship directly to the recipient, it would make a bill to and ship to up front and you wouldn’t have to back track to change address.

Terrible! Never received my digital download image and I was charged immediately ! I have emailed several times and no response ! So bad

Wonderful gift to get or receive!

We received our painting and we were delighted in how well they portrayed our pups. It is very well done and we are very satisfied. One of the best Christmas presents we have ever had!

I received my cup with a picture of my dog. I would say 5% of this is the face of my dog and the rest of the cup is nothing but white the face is not centered it's small it's not what I expected at all and it's not even centered it's at the very bottom I am not liking this at all and I would never purchase another one. You need to make your pictures much larger and at least centered in the middle of your cup I like the cup at least. I would not recommend this to anyone especially for the price

My order was completely wrong. Most importantly, you sent me a framed picture of a black background with my dogs name and no photo. You also sent me two other framed prints that were correct except they were both supposed to be the same size and they are 2 different sizes. So I paid for 3 items when I only ordered 2 - and I cant hang up the two because they are two different sizes. I have emailed your customer service and have gotten no response. Crappy product and crappy service.

I had to resubmit my artwork 4 times for it to get done somewhat correctly. The 2nd & 3rd time the photos were the exact same with no changes made. The last edit was done about a shade darker than id hope (I just wanted gray & they kept doing black). This was suppose to be a Christmas gift and unfortunately it will be given as a later gift because the initial colors weren't correct and the multiple revisions took so long. I love the idea & concept. Customer service is pretty good. Just wish more effort went into getting it correct.