West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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L. E.
I wasn’t 100% satisfied with my order and customer service was quick to rectify my issue and replace my entire order with the updated proof at no expense to me. I am beyond impressed by the level of service received.
Jennifer M.
Super easy ordering process. Can’t wait to see the results!
Lily Van S.
Customer service was very helpful when my picture wasn’t right. They sent me a draft of the new picture, and made sure it was accurate. It was so much better.
Amber
Perfect representation of my dog, and will be a great gift for my dads upcoming bday
Danielle
Outstanding customer service! Moe got back to me via email to address a question in a very timely manner. The artwork is terrific and it arrives well wrapped! I will order again from here!
Andrea T.
Great customer service and a great product. I didn't really like the first print they did (only because they removed a hat) but the picture still looked great. I reached out and they were happy to reprint for free!!
Lisa D.
I am being asked to write a review on an order I haven’t received 6 weeks later??? And zero communication from west & willow.
Response from West & WillowJan 21, 2023
Hi Lisa, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Joe
I had previously left a bad review saying not to do business with this company however, I want to give them credit for getting the situation resolved. After the errors were made, Roxanne from their support team reached out to me and got everything resolved. She sent me multiple designs until we got the perfect one and it is being shipped out to me as we speak.
