West & WillowReviews of westandwillow.com

Straight forward once I followed the "dropping" of the. photo procedure!

the dog was the wrong color on the first print and you were great about sending another but you changed the background to black from white which I overlooked in the proof so now in the 2nd print, the dog is tough to see as it blends in with the background. Just not sure why you changed the background color when I originally selected white

My order ended up lost in transit, and after providing the necessary info, the customer service agent I worked with had a new order made and mailed out; couldn't be happier with the end result of the situation, thank you!

Aprilyn was extremely responsive and helpful when there was an issue with my order. I was a bit upset with the first version of the picture as it looked quite off, but Aprilyn fixed it right away!

The customer service here is beyond exceptional! Beautiful prints of our fur babies♥️🐾

Received my order pretty quickly and we were thrilled with the finished product!

I ordered a pet phone case as a gift for my sister. It arrived weeks later in the wrong size (not the size I ordered). She’s disappointed because she loves it but can’t use it. I reported the issue over a week ago, and asked for the correct item to be sent asap. So far, nothing is happening. I keep getting thanked for “my patience” and someone is “checking on it”. I want a case sent immediately and I also want my money back. Total letdown!

Nice product.