West & WillowReviews of westandwillow.com

I was ordered a phone case as a gift for Christmas but the phone case is the incorrect case and is missing detail. I have been going back and forth with two people for over a month now trying to get my issues resolved, but isn’t of it being resolved they just refunded the money and I had to ask whether or not that meant we were getting our phone case or not. Which they said we were not anymore, I am disappointed that the communication was poor and that they didn’t have us do this a month ago.

No one answering emails, order taking five weeks and still the shop app doesn’t update to inform us of what’s going on. Wouldn’t order again.

The site was easy to use. I placed my order in just a few minutes! I’m excited to see the final product of my sweet Sully who recently crossed the Rainjow Bridge.

Absolutely love my photo! Quick and so cute!

I just received my order of my two dogs and I love it! The likeness to the pictures I sent is fantastic. I have had so many compliments on it already. The only reason I did not give 5 stars is that the shipping seemed to take a long time (3 weeks as per the tracking information). Otherwise everything has been fantastic and I highly recommend!

I received the frame but not the digital copy I paid for.

BEYOND satisfied with the customer service and reliability of this company! Have ordered a few photos from them now, absolutely in love with the work provided, as well as when I inputted my last order incorrectly they were QUICK to fix my order and resend the right size. Will forever recommend this company !!

Hi W&W! Overall, my first exchange and order with you has been great. Thus, I am giving 4-stars, as I know a lot of things happen that are out of your control. I will still name the issues that occurred during my recent experience in hopes they will be tended to in the future, as needed: 1. I submitted my images on 12/23. 1/2 I received an email saying the images were lost due to a technical issues. Again, no one’s fault, just an error in online systems. 2. The order included two portraits, both of a different pet (Riesee and Porter). When the original order was delivered it included two portraits of the same pet (Porter). 3. I engaged with customer care reps, all who were lovely. However, I ended up getting contacted several times (by different reps) and submitted the original two images several times before it seemed to be resolved. 4. The new order arrived last night, which (as I named in all of my emails with customer care) was to include the one portrait missing from my original order (Riesee). The order included two portraits of Riesee (the image that was NOT included in my first order) so it was technically resolved. I absolutely will be ordering with W&W in the future. I do hope these technical issues have a clear root so they can be tended to. Thank you all!