West & WillowReviews of westandwillow.com

I have had the absolute worst experience ordering from West and Willow. I ordered my print over 2 months ago and now it appears the company has re-ordered my print. The communication has been horrible and all I want is a refund at this point. I ordered the print as a Christmas gift and who knows if I’ll actually ever get it. What a joke this is.

While the original image was not exactly how I had hoped (I am picky!), West and Willow (and more specifically, Edith) did a phenomenal job communicating with me back and forth a number of times to ensure that the final image was exactly as I had hoped for. Thank you so much, Edith!!

I purchased this for a friend that had lost both her pups within months of each other, and the picture came out lovely. The lost star came due to damage of the frame. I do understand that carriers/shipping can’t be controlled, however, corner protectors could’ve gone a long way to helping prevent it. That’s the only complaint I have.

I received my artwork and it was adorable. However, the frame was damaged and I reached out to the customer support team. They were wonderful and gave me several options to make it right. I will order again with this company!

Our second order and they are both perfect!

West & Willow did a wonderful job portraying my dogs!! I love it!

I have not received my order yet. It was a Christmas present for my sister. I ordered this item on December 6th.

Ordering experience was simple and straightforward. The use of example images was also helpful.