West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Charlene S.
I feel like there should be updates on the finished product. To many ads
Response from West & WillowMar 15, 2023
Hi Charlene, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Kim S.
Ordering was very easy. I just wish that there was a way to preview the picture.
Response from West & WillowMar 15, 2023
Hi Kim, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Donna
The best people in customer support. So nice and solved problem right away.
Jessica
Not only was the portrait beautiful, the customer service I received when there was an issue with the delivery was great! Would definitely recommend West and Willow!
Ana F.
Beautiful pictures and excellent customer service! The portrait is beautiful, and it makes me happy to look at it every day :) I ordered a second portrait and the customer service team was great!
Clarissa
I ordered a print with 2 pets and the black dog was disappointing. After seeing it, I was bummed because this was supposed to be a gift and it wasn’t what I thought it would be like. It would be nice to get a preview of the portraits for approval before they’re shipped out. Maybe I misunderstood the AD but I was under the impression these were hand painted and they don’t look like it at all. Update 5/2/23 They reached out to make it right. I sent in 2 more pictures for them to use as reference. The process was very slow compared to the first time. They said it was due to being overwhelmed by new requests. I get that but maybe that’s something to look into and make better on their end. This time around they sent a proof for me to approve which was great. It’s an extra step but this should be implemented as a standard process for all orders. They also confirmed these are not hand painted and they use digital illustration. Although I’m happy the picture came out better, I’m not happy with the misleading ads and the cost for these.
Response from West & WillowMar 15, 2023
Hi Clarissa, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We are sending you an email now to get this taken care of.
Valerie R.
Our sweet family dogs in the same painting. It is beautiful. Thank you for bringing them to life for us!
Christina
Very easy to order and the portrait turned out perfect!
