West & WillowReviews of westandwillow.com

After finally getting the image of my dog correct, after receiving my replacement portrait the image and name are visibly blurry and pixelated and looks like it was a draft or a rushed printing job. Customer service has been ok, but this whole process has been drawn out way longer than it should be and is lacking quality control, especially since this a replacement for the first portrait not coming out good.

The quality of the portrait is just bad. It looks like a brown bear with Labrador ears. Which is disappointing as this is the third portrait I've ordered from West and Willow and the others were great. This is a bad likeness of a gorgeous chocolate Lab.

QUICK AND EASY! I love my purchase, the gift is for my dad and I orderd about a month in advance and it came within the second week that was FAST! When i was opening it up it made me emotional and happy! i honestly cant wait to gift it to my dad i know he will LOVE IT! the whole process was so easy and quick this company really is awesome they are so attentive when it come to delivery update and tracking updates! I will be recommending West and Willow to my other pet parents (: thank you for what ya do. ya really are making homes happy !! (:

I had a change to a photograph I wanted made and they changed without any hesitation and sent out new photos.

Andrian at Customer Support worked diligently and efficiently to ensure that my replacement print reflected my pet as perfectly as possible. They were patient and dedicated, which meant the world to me! Thank you, thank you, thank you!

The customer service has been very prompt and amazing! Shipping took a little bit longer than expected but the portrait arrived and it looks wonderful :)🤍

Great customer service. Loved the finished product.

This is my third order from here. And it’s been amazing each time. The artwork is so fun!