West & WillowReviews of westandwillow.com

It was quick and easy to use the site, from uploading to customising our order for our friends' pet.

My first experience purchasing a West & Willow product has unfortunately been kind of disappointing. First, there were some logistics issues. I originally placed my Custom Pet Portrait Phone Case order on 1/15/23 during an MLK Day promo. I made note of the shipping details sent in my order confirmation ("Orders within the U.S. typically arrive within 3 weeks. However, orders placed during holiday periods may experience longer shipping times due to delays from shipping carriers, up to 4 weeks.") so I didn't think much of it when I didn't receive a Shipping Confirmation for a while. Eventually on 2/28 I noticed that I still hadn't received my order, so I reached out to Customer Service for an update since had been more than 6 weeks since my order was placed. I appreciated that someone reached out to me within literally 10 minutes, where I found out that my "order was stuck somewhere" so they would get a new one in the works and expedited immediately. From that point, the order arrived just about 1 week later so clearly production & shipping was not a major issue and the original order was truly just lost forever. I wish I could say that I'm over the moon thrilled with phone case now that it finally arrived, but I'm honestly still disappointed. I'd love to be able to add a photo to my review to illustrate the flaws: there are not-so-faint vertical lines throughout the artwork where you can clearly see brief pauses that occurred during the screenprinting process, and on top of that there is also a strange blue-ish tint across the bottom left corner of my image. In the end, if the final product was perfect then I would have written off the shipping trouble, but the delays combined with a lackluster product just leaves me feeling disappointed overall.

great customer service! i received my two framed pictures and one of them had a chip in the frame plus the color of my dog i believed was too light and they took care of it no problem made him darker and sent me a new one free of charge! they were very easy to work with and i would absolutely buy from them again

Amazing follow-up customer service to resolve the two hiccups with my order! Thank you! Andrian in particular was so kind, attentive, and professional.

It was very easy to navigate through and gave simple, yet great choices! I’m definitely using West & Willow again!

All the pop up ads are annoying. I didn’t come on your website to order hello fresh.

Customer service was responsive and kind. Easy to order! Can’t wait

Easy company to work with. Stands behind their product very respective to their clients. And their pictures are great!!!