West & WillowReviews of westandwillow.com

This was a terrible experience. I received a broken portrait and put in a request form 3 times only for it to now be over a month and I have not received an email about my replacement or anything! It was supposed to be a present for my moms birthday which has come and gone now. I will never purchase again. The customer service was so poor and I spent over $100 to receive nothing and now cannot even get a refund! I have emailed around 20 times and still have no update.

I can’t tell you how much I appreciate the help from several people shout out Siena, I wasn’t in love with the first artwork that was made and Siena (and team) kept in contact frequently to keep me updated on the status of the new one. It did take a while to get a second draft BUT the attention from the team and them giving me updates made me really unbothered about the time. The second draft is perfect. And I appreciate that they let me look at it before sending it, it might be something to think about for first drafts - getting the approval of the art before printing mugs and canvas’s, just a thought! Thank you. I really appreciate you all and can’t wait to have this new picture of Otis to go with the rest of the beautiful artwork of our pets!!!!!

Your support for choosing a photo was very helpful before we purchased. It definitely provided piece of mind that your have real artists making the photos work because you forget to take pictures of your dog throughout their lifetime when you’re enjoying your moments with them

I still haven’t received my order yet.

I ordered a pet portrait and additionally a digital copy, I have not received my digital copy and no communication of when to expect it or my actual order. Very displeased

Great photos!

This came in under 10 days. Extremely high quality — I was so impressed I reached out to the support team to buy the digital download print. The team made this extremely easy and responded to my email the same day!

Excellent and prompt customer service!