West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Scott A.
I would of like to seen a proof before you made, but I don't think you offer that.
Response from West & WillowMay 15, 2023
Hi Scott, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. It is guaranteed, that we have extremely talented designers that will bring out the best in your pet. 👍🏼
SB
I am just not 100% in love with the product. I had issues with my 1st print I got with it not looking much my my cat. The customer service rep was great and very helpful. After a month of the product being back for fixes I got my new one in the mail. It is so blown up and such a close up it isn’t even cute. Very sad. I was looking so forward to this hanging in our home.
Response from West & WillowMay 15, 2023
Hi Samantha, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Johnna D.
I still do not have my reprint of my order. The frame quality was awful and I have another one that I ordered a few years ago that was great.
Response from West & WillowMay 15, 2023
Hello Johnna, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Aa
No update on order, hasn’t been shipped in over 4 weeks
Response from West & WillowMay 15, 2023
Hello Chandler, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
JoE
These are exactly as seen on their website and absolutely beautiful. I’m in love!! My 12 1/2 year old Sam is my heart and this is a treasure for me! I ordered on 4/30 and received on 5/10!! Super fast.
Gabby
The process is easy and is a great way to remember our dog, Nala who passed away shortly after we got her.
Kylie B.
My pictures of my dogs turned out perfect! Didn’t take long to get either. Great experience overall! Would recommend.
ashley R.
Excellent quality and I almost cried when I saw it! Looks just like our dog. Outstanding customer service too.
