Patricia L.
Very responsive and fixed my mistake
Very responsive and fixed my mistake

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Patricia L.
Very responsive and fixed my mistake
Natalie C.
Wow. Wow. WOW!!! Looks exactly like my dogs!!!! And the frame is absolutely beautiful. Fast shipping (delivered earlier than the promised date!) and just a wonderful experience. Will definitely be coming back to you guys for future gifts for my animal loving friends and family!!! Thank you so so so much!
Carrie P.
I love my pictures!!! They are so cute and came very quickly!! I can’t wait to get them hung up! Easy to order and very good quality!
Sadie
Cute design, but cheap materials. I got a 2 pet portrait and for how expensive it was, it’s not what I was hoping for. The design is cute, but the dogs are not proportioned to each other correctly (the smaller dog looks bigger than the large dog) and the frame came cracked. You cannot see a proof before they send you your order (red flag!). I received a replacement without a cracked frame, but I was told the drawings were going to be fixed and they were not. Overall, not worth the price.
Response from West & WillowJun 20, 2023
Hi Sadie, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Caty B.
West and willow is easy to use and the product is wonderful! I ordered a pet portrait of my dogs back in 2021 and I absolutely love it, so I decided to get one of my cats as well. Such a great way to remember a pet you’ve lost or to honour and display your current fur babies!
Shawna
Phone case arrived in a timely manner. Have had it about a week and the portrait is peeling already. Definitely don’t get what you pay for.
Response from West & WillowJun 20, 2023
Hi Shawna, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Sweat L.
I reached out to customer service to get a status on the gift I ordered and have not received a response
Response from West & WillowJun 20, 2023
Hello Jill, We are very sorry for the confusion. Upon checking, your order is on its way! Please check your email for tracking details.
Kailas S.
Honestly I was a lil scared on how the picture would turn out to be, but you guys did an amazing job with the portrait. Baggudu looks so lively and his eyes made me cry. Thank you so much for this lovely piece of art.