West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

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West & Willow

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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West & Willow reviews

18,273 approved reviews, newest moderated first

mike
Dec 5, 2025
The item was suppose to go to another…
The item was suppose to go to another address. I specifically contacted customer service via email with the issue about the correct shipping address and west and willow assured me it was no problem. The gift still was sent to my home address and thus ruining the surprise for my wife.
Response from West & WillowDec 8, 2025
Hello Mike, We understand — thank you for letting us know, and we’re truly sorry again for the inconvenience and the spoiled surprise. We appreciate your feedback and will use it to help prevent this from happening in the future.
Ashley M.
Dec 5, 2025
Hit the mark on accuracy!
We were surprised and happy with just how much the picture looked like our Ferguson. It really looked just like him!!
Response from West & WillowDec 7, 2025
Hello Ashley, Thank you so much! We’re thrilled to hear the portrait captured Ferguson so perfectly — that’s exactly what we aim for. We’re so glad you’re happy with it! 💛🐾
customer
Dec 5, 2025
Wonderful product
Wonderful product! Absolutely captured my dogs and great customer service and communication.
Response from West & WillowDec 7, 2025
Hello, Thank you so much for this beautiful review! We’re so glad to hear the portrait captured every detail perfectly and matched your photo. It truly means a lot to us, and we appreciate your recommendation more than you know. 💛🐾
Carole T.
Dec 5, 2025
Dog blends into background
The background and the portrait are too close in color. I ordered a black dog on a charcoal background, which makes it challenging, but I assumed the artist would be able to modify the colors to create a definite distinction that’s visible from a distance…. And that’s not how it came out. Disappointing. I suggest you digitally send the artwork for approval prior to sending final product. On the positive, it was shipped fast and completed as ordered.
Response from West & WillowDec 8, 2025
Hello Carole, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Chelsea K.
Dec 4, 2025
Great!
They really made sure to capture every detail in the photo of your beloved animal. It looks exactly like the picture that I had sent in. It turned out amazing! Would highly recommend to anybody else thinking of getting a photo of their pet in general or to remember them by.
Response from West & WillowDec 7, 2025
Hello Chelsea, They really made sure to capture every detail in the photo of your beloved animal. It looks exactly like the picture that I had sent in. It turned out amazing! Would highly recommend to anybody else thinking of getting a photo of their pet in general or to remember them by.
TARA D.
Dec 4, 2025
Beautiful work
Beautiful work, prompt delivery, thank you so much!
Response from West & WillowDec 7, 2025
Hello Tara, Thank you so much! We’re so happy you loved the artwork and the quick delivery — truly appreciate your support! 💛
N/A
Dec 4, 2025
perfect 2 dog photo, fast shipping
I got a 2 dog print with pink background in a white frame and it came much faster than expected and looked exactly like my pups in perfect condition. The website was easy to use including adding photos that they used well. Would definitely recommend!
Response from West & WillowDec 7, 2025
Hello, Thank you so much for your lovely review! We’re thrilled to hear everything arrived quickly and that the portrait captured your pups perfectly. We truly appreciate the recommendation and your kind words! 💕🐾
Landon S.
Dec 4, 2025
I've given these as gifts many times…
I've given these as gifts many times but never had my own..I finally decided to order one of my own dog because I've always loved them. As usual, I was not disappointed! I was thrilled, in fact. I love it very much.
Response from West & WillowDec 7, 2025
Hello Landon, Thank you so much for sharing this — we love hearing it! We’re thrilled you finally treated yourself and that your own portrait exceeded expectations. It truly means a lot to us that you love it so much. 💛🐾

West & WillowReviews of westandwillow.com

About West & Willow

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West & WillowReviews of westandwillow.com

West & Willow reviews

The item was suppose to go to another…

Hit the mark on accuracy!

Wonderful product

Dog blends into background

Great!

Beautiful work

perfect 2 dog photo, fast shipping

I've given these as gifts many times…

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

The item was suppose to go to another…

Hit the mark on accuracy!

Wonderful product

Dog blends into background

Great!

Beautiful work

perfect 2 dog photo, fast shipping

I've given these as gifts many times…