West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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BE
I have gotten an order confirmation but nothing else in the 7 day window but I am being asked to rate the experience with no product.
Response from West & WillowDec 8, 2025
Hello BE, We’re very sorry for the delay and understand how frustrating that must be. One of our team members is currently working on your order and will be in touch with an update shortly. Thank you for your patience, and we truly appreciate you bringing this to our attention.
Gergana M.
I love it so much, thank you
Response from West & WillowDec 7, 2025
Hello Gergana, Thank you so much! We’re so happy to hear that — truly appreciate your support! 💛
Kathy S.
Easy to order and quick turn around. The art and frame are high quality.
Response from West & WillowDec 7, 2025
Hello Kathy, Thank you so much! We’re glad to hear ordering was easy and that you’re happy with the quality of the art and frame. We truly appreciate your support! 💛
JoJoSmash
Absolutely love the pic. I've always wanted a pic of the two of them together but we lost our first pup about a year before we got our second one. I got it for my wife for Christmas but I hope it ends up in my office.
Response from West & WillowDec 7, 2025
Hello JojoSmash, Thank you so much for sharing this with us. We’re truly honored to have created something so meaningful for you and your wife. It means a lot to know the portrait brings your two pups together in such a special way — we hope it finds the perfect home (office included 😉). 💛🐾
Dana F.
Always responsive. Always helpful. Care about repeat customers. I received one (have multiple) that didnt come out right and they worked with to get something I really loved.
Response from West & WillowDec 7, 2025
Hello Dana, Thank you so much for your thoughtful review! We truly appreciate your continued support and are glad we could work with you to create something you love. It means a lot to us to take care of our repeat customers! 💛
Ali M.
Absolutely love the coffee mug with my doggies! The process was easy, the shipping was great and the product was packaged to safeguard against breaking. It's perfect, I'll be ordering more for gifts for family as well.
Response from West & WillowDec 7, 2025
Hello Ali, Thank you so much! We’re thrilled you love the mug and had such a great experience from start to finish. We’re honored you’ll be ordering more as gifts — it truly means a lot to us! 💛☕🐾
Stephanie S.
The portraits turned out great overall. I ordered 2 identical portraits for my kids & one of them came with a couple flaws. They quickly made it right and replaced it free of charge. I’m very pleased!
Response from West & WillowDec 7, 2025
Hello Stephanie, Thank you so much for sharing your experience! We’re glad to hear you loved the portraits, and we’re happy we could quickly make things right. Your satisfaction means a lot to us — thank you for your trust! 💛
Amy S.
I placed an order on 11/14 and have yet to receive an update. No follow up email within the 4- 7 business days as stated on website.
Response from West & WillowDec 8, 2025
Hello Amy, We apologize for the delay. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
