West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Katie P.
Absolutely loved my prints! I cried when I opened the box. My senior dog is on his last days and this is so special to have!
Response from West & WillowDec 7, 2025
Hello Katie, Thank you so much for sharing this with us. We’re truly honored to have created something so meaningful for you during such a tender time. Sending you so much love — we’re grateful we could help you hold onto something so special. 💛🐾
Brian S.
Not sure if my fault, as I didn’t see it listed when ordered but removed some things off my dog photo ( an accessory ) and basically too bad so sad
Response from West & WillowDec 8, 2025
Hello Brian, Thank you for your feedback. We’re sorry for any confusion — customization details and edit limitations are outlined on our FAQ page at the time of ordering. We always encourage customers to review this before placing an order, but we appreciate you sharing your experience and will work to make this clearer moving forward.
Albert A.
Received a double order of the prints I ordered, charged twice, cannot talk to anyone because the phone number listed on my credit card statement is NOT in service. Have texted Support numerous times with no result for the customer to be refunded!
Response from West & WillowDec 8, 2025
Hello Albert, We’re very sorry for the confusion and understand how frustrating this must be. One of our team members is currently engaged with you and working to resolve the issue. Thank you for your patience.
Averaan W.
Cute but could have been a lot better for the price.
Response from West & WillowDec 8, 2025
Hello Averaan, Thank you for your honest feedback. We’re glad you found it cute, and we’re sorry it didn’t fully meet your expectations for the price. We truly appreciate your input and are always working to improve. Please feel free to reach out if there’s anything we can do to help.
Michelle D.
Loved the picture so real and amazing
Response from West & WillowDec 7, 2025
Hello Michelle, Thank you so much! We’re so happy you loved the picture and that it felt so real. We truly appreciate your support! 💛
Mary-Frances L.
Just received my picture the frame has come apart on two corners.
Response from West & WillowDec 8, 2025
Hello Mary-Frances, Oh no, we’re so sorry your frame arrived like that. That’s definitely not the quality we want for you. We’ve just sent you an email to help sort this out and make it right. 💛
LS
I brought 4 of these for Christmas presents and they all came out beautifully!!! The Black Friday special made it an even better purchase! I love them! I want to buy for myself and I already have two! 😊
Response from West & WillowDec 7, 2025
Hello LS, Thank you so much! We’re thrilled to hear they all turned out beautifully and that you took advantage of the Black Friday deal. It means so much to us that you love them — and we’d be honored to make another one just for you! 😊💛🐾
Paul G.
Two pair are correct. One has wrong photo.
Response from West & WillowDec 8, 2025
Hello Paul, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
