West & WillowReviews of westandwillow.com

My third dog photo obviously I love it.

Good experience as had to reorder due to damage on product. Thank you

I ordered a mug but the picture they included on the mug was so little and not sized appropriately for the mug. I expected the team would do a better job with the picture I sent. In addition I included the name of my dog in the order and they didn’t include the name on the mug like expected. Overall - seemed like a very quick and not high quality effort.

I got 3 pictures and 2 of the frames are the wrong color from what I ordered. unfortunately they look really bad with white on white. out of 3 pictures I ordered, I ended up with a total of 11 pictures because the order kept getting shipped out wrong. I see it from everyone else, but they need to send a picture to your email before just shipping it out for you to be disappointed. what am I going to do with the same picture 4x a piece? finally came the way I wanted, but I ordered them in November for christmas gifts and didn’t get the correct orders until the end of January

So adorable! I had this made for our son and his wife who recently lost their fur baby. She cried when she opened the package and loved it.

Company sent my order to the wrong address not once but twice. To an address that doesn’t even exist. I reached out to make sure it was done properly which they told me it was. On top of it I had to wait an extra week for them to resend my order. The order again was not sent to the correct address, So I had to pay extra to have it to my local UPS. Did the company care? No. For the money paid for my items I expected the company to do better. Customer service was easy to reach even though their help was slow and still got the address wrong.

Somehow my delivery address was wrong. I was able to contact them right away and they fixed it with ease. The people I had contact with were so kind and got back to me right away.

5 plus stars! Great product, easy to order and customer service beyond amazing!