West & WillowReviews of westandwillow.com

I ordered a pet portrait from a company that seems to only offer pet portraits. It included my husband’s pets who have both passed away. I received an image of a man with words in the background. I don’t understand how this happened. No explanation offered just, “we’ve processed your replacement.” And now I have to wait another 3 weeks?? This was supposed to be a very meaningful Christmas gift. When I ask support how this happened or if my corrected order will arrive before Christmas, I’m only given generic answers. Never again.

Customer Service was on point and quick to assist me with my request.

Andrian is the best! They worked with me on getting out pups picture perfectly!

Pretty good but how the quality is when I get them.

It started with one ... and grew to several. I ordered these for everyone I knew who would appreciate a pet portrait. West & Willow made my Christmas shopping easy this year!

The picture is cute, but for a 8x10 picture, the frame quality is poor for this cost. It is not even glass in the frame but plastic. I paid too much to receive a frame like this.

The picture of Faye is lovely but the paper it is printed on came with lots of wrinkles in it. Even in the frame you can see the folds. Need a different packing method, please.

Wonderful experience!!!