Melissa
Our pictures are perfect
Our pictures are perfect! We love them so much!

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Melissa
Our pictures are perfect! We love them so much!
Rebecca
I ordered two prints, and while they’re good, they're not great. And definitely not worth the price tag, in my opinion. It’s also been over a month and I still haven’t received the digital download I purchased as an add-on. I’ve reached out to customer service and have gotten no response after two weeks.
Response from West & WillowMar 5, 2024
Hi Rebecca, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion.
Lorianne L.
I received my 2nd print; 3 pets. I was thrilled with the middle dog but the outer 2 cats weren’t quite right. I emailed stating what I wasn’t happy with. I quickly received a response; days later received an updated proof that was much more to my likings for approval and shortly after an email saying my new print was in its way!
Christopher K.
I have received as a gift a framed portrait of my Bulldog after he passed and I loved it. I also ordered one for a daughter in law when her dog passed she was so excited when she saw it. Now I just ordered another for another daughter in law I am sure she will love the memories of her pup. West and Willow do a fabulous job with orders and delivery they do a stellar job.
Erin R.
Loved the picture…turned out perfect!!!
Kate Y.
The dog is clearly in apricot color in the picture I sent. But the design comes back in grey. Super disappointed
Response from West & WillowMar 5, 2024
Hello Kate, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Randy O.
I had an issue with the original print and West and Willow did all they could to make the corrections I needed. Not I have the perfect print of my Great Dane. Thank you!
Willis
Have reviewed no information on status of order. Is it complete? Has it shipped? How long does this take?
Response from West & WillowMar 5, 2024
Hi Willis, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.