Sarah T.
Excellent customer service!
There was a typo on my original image and process to get it fixed was so easy. Excellent customer service! The images are adorable and I know my family will love it.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sarah T.
There was a typo on my original image and process to get it fixed was so easy. Excellent customer service! The images are adorable and I know my family will love it.
Maida T.
When one of my two pictures did not come out well, this company was quick to make the correction and did a beautiful job. I will use them many times in the future to send gifts to friends and family. Beautiful work and great customer service
Heather P.
I was so excited and couldn’t wait for these pics to hang up in my living room immediately! Received both pictures and the frames are separated, leaving space and they look awful! I do love the actual pics of my animals but for the price I paid for these I expected stronger, sturdier frames! I can purchase the same frames at Michaels. I emailed customer service and I am waiting for a resolution.
Response from West & WillowMar 12, 2024
Hi Heather, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Lisa P.
My dogs don't have any definition. You can barely see their eyes. Definitely not like what's shown on advertisements. Before sending the photo you should email a copy to to assure customer is happy
Response from West & WillowMar 6, 2024
Hi Lisa, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Beth
GREAT experience! Stellar customer service! This is a must have for all pet owners and pet lovers! We will cherish our dog's portrait forever!
Dani W.
Edith was very helpful in assisting me with updating my order.
HT
Love the print!
Gabrielle S.
The phone case is not what I expected and not worth the $$$ I spent on it.
Response from West & WillowFeb 22, 2024
Hi Gabrielle, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience.