West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing18,273 approved reviews, newest moderated first
Doreen B.
I like the picture. Bur it us completely OVERPRICED...The ad was misleading as far as I'm concerned..
Response from West & WillowMar 5, 2024
Hi Doreen, Thank you so much for the positive feedback, despite the issue! We're so happy to have you as a member of the West & Willow family! 🎉
Deanna V.
I send a picture in that I wanted done and the one that came is totally different. I kept checking for any emails saying the picture that I sent wasn’t good enough or that a new one was needed but never got one. The one that arrived looks nothing like my dog or the picture that was sent. Wasted 90$.
Response from West & WillowFeb 28, 2024
Hi Deanna, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an email and hope to resolve it promptly and accurately.
St-Laurent M.
Easy peasy way to order
Joanne V.
Absolutely love these pictures from West and Willow! They were able to take my photo and design her picture so perfectly!!
Sarah S.
I appreciated the speed with which we were able to order and then receive our picture of our dog, Tide. He is 14 now, a retired therapy dog, a little slower but still an happy guy. He is my husband’s “everything.” He cried when he opened the box and that is all the review you need. Thank you for capturing Tide’s personality in a beautiful way. We will have this image of him forever.
Bell
We didn’t have any not included so my son and his wife did not know who it came From and the picture was not in the center of the canvas . It was to be the center of the frame and it looks horrible .. very disappointed
Response from West & WillowFeb 28, 2024
Hello Joanne, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Leanne S.
Cute product but the digital imagine is such low resolution I was not able to print. For the price I paid I am disappointed and will have to find another company that produces printable quality portraits
Response from West & WillowFeb 28, 2024
Hi Leanne, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
katie W.
I bought this for a friend who just lost her dog and I had forgotten to add the halo. Within minutes, customer service replied and corrected my order. With all the companies I can never get in touch with, I was floored that they were so responsive and caring. Above all, the portrait came out beautiful. Thank you!
